Service Manager

West Coast Boat Center Reno is a boat dealership that sells Malibu, Axis, Cobalt, Chris Craft and Yamaha. We are looking for a driven organized service advisor to join the team. This person will be in charge of communicating with customers and scheduling work for the technicians. Hourly pay + Commission

The required skill set of the service manager will include the ability to communicate well, multi-task and sell additional needed services.

The job will include:

· Scheduling service work in a timely, productive manner

· Keeping track of job status/progress

· Communicating proactively and consistently with customers

· Returning phone calls and e-mails promptly

· Dispatching tickets to appropriate techs

· Creating and updating work orders with proper documentation

· Ensuring warranty claims are processed and paid

· Performing walkarounds with service customers

· Suggesting additional service and parts

· Explaining work to the customers

· Ensuring the parts are available for the jobs prior to dispatch

· Ensuring the work is approved

· Tracking open work orders on a DMS system

· Setting call-back times with customers

· Follow up with techs on progress

· Follow up with customers on progress

· Communication with Sales

· Knowledge of available hours in the shop

· Performing work order audits to quality check all lines addressed, pricing accurate, parts and sublets billed, etc..

· ‘Pre-deliver’ closed work orders over the phone and answer all questions

· Add needed future work to a ‘rainy day list’ so we have a resource during the slow season and can target marketing

· Closing out work orders & collecting payment for completed service

· Keeping an updated count of open work orders

· Create loyalty out of conflicts

· Always act in a courteous and professional manner

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Preferred)

Work Location: In person