Find your calling at Mercy!Responsible for the coordination, and implementation of Retail Pharmacy Services at assigned locations. Ensure that all local, state and federal rules and regulations are followed in Mercy Pharmacy Services (MPS) Company 80 locations. Responsible for identifying potential and existing drug-related problems and taking appropriate actions to prevent or resolve them. Work closely with the medical staff to design and implement pharmaceutical protocols. Facilitates the development and ongoing management of systems that promote desirable patient outcomes using safe, cost-effective medication therapy. Ensures the efficient utilization of resources to meet productivity and financial goals. Supports a compliant and effective 340B drug program. Coordinates specialty pharmacy services in collaboration with other pharmacy managers. Designs, implement and coordinates appropriate marketing programs to attract and maintain customer business. Inspires a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. Model’s professional standards, having a positive attitude, and engaging co-workers to become leaders of change. The Manager-Retail Pharmacy encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. Holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.Position Details:

Pharmacy Manager – Home Delivery

Location: Temporarily based at Mercy Old Tesson (relocating before year-end)
Schedule: Full-Time, 40 hours/week

About the Role

Mercy Pharmacy Direct is an innovative, centralized pharmacy designed to streamline prescription fulfillment with a focus on home delivery. This operation leverages advanced technology, direct EHR integration, and automated dispensing workflows to improve accuracy, efficiency, and patient experience.

As the Pharmacy Manager, you will lead the coordination, implementation, and ongoing success of retail pharmacy services within this cutting-edge environment. You will play a key role in building systems that enhance patient outcomes, ensure regulatory compliance, and support operational excellence.

Key Responsibilities

Leadership & Operations

Lead day-to-day pharmacy operations, ensuring alignment with organizational goals and regulatory requirements
Develop and implement policies, procedures, staffing models, and workflow efficiencies
Monitor financial performance, productivity, and resource utilization
Participate in budgeting, hiring, performance management, and team development
Foster a positive work culture, mentor staff, and lead change initiatives

Clinical & Patient Care

Identify and resolve drug-related issues, ensuring safe and effective medication therapy
Collaborate with physicians and care teams to optimize pharmaceutical care and protocols
Provide clinical guidance, including dosing, interactions, contraindications, and therapy recommendations
Support Medication Therapy Services (MTS) and patient-centered care delivery

Program Management

Oversee and maintain compliant 340B drug program operations
Coordinate specialty pharmacy services across programs and locations
Partner with leadership to design and implement pharmacy initiatives that improve patient outcomes and reduce costs
Support development of digital patient tools (refills, communication, delivery tracking)

Quality, Compliance & Safety

Ensure compliance with all federal, state, and local pharmacy regulations
Maintain strict adherence to HIPAA, OSHA, and safety standards
Lead quality improvement and patient safety initiatives
Monitor and audit pharmacy processes to ensure accuracy and regulatory compliance

Training & Development

Support onboarding and ongoing education for pharmacists, technicians, residents, and students
Develop training materials and provide guidance on pharmacy operations
Encourage professional development and continuous learning among team members

Qualifications

Education

Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD)

Licensure

Current (or eligible) Pharmacist license in the applicable state

Experience

Minimum 3 years of experience in an ambulatory or retail pharmacy setting
Minimum 3 years of management or leadership experience

Certifications

Medication Therapy Services Certification (as required by state)
Missouri pharmacists must obtain MTS certification within 90 days of hire

Skills & Competencies

Strong clinical and operational pharmacy expertise
Effective leadership, communication, and interpersonal skills
Ability to manage complex operations and drive continuous improvement
Sound judgment, attention to detail, and problem-solving capabilities
Adaptability in a fast-paced, evolving environment
Commitment to patient-centered care and team development

Why Join Mercy?

At Mercy, we are committed to delivering compassionate care and innovative solutions that improve lives. In this role, you’ll help shape the future of pharmacy services through technology, collaboration, and a patient-first approach—while leading a team dedicated to excellence.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Pharmacy Manager - Home Delivery

About this job