Senior Helpdesk

Position: Sr. Helpdesk

Location: Duluth – must work onsite 5 days per week

Salary: 60-70k

Number of Openings: 1

Must Haves:

• 2-3 years’ experience working as a help desk or desktop support technician (will do some hands on work and interact with the business)
• • Total users – 1500+ (40 tickets per week per person a week)
• Strong customer service skills and follow through on tickets and issues
• Experience working with AD and setting up new users
• • Change passwords
  • Group policy
  • User group creation
• Experience working with 0365 within the admin console
• Experience setting up (config and image) Desktops and Laptops, as well as troubleshooting issues with laptops and workstations
• • Windows 11 support  
• Experience supporting printer issues local as well as network printers
• Ability to troubleshoot connectivity issues – IP config/computer won’t connect to printer/wireless connectivity
• Any experience supporting applications that are deployed in the cloud such as Outlook or OneDrive
• • Basic understanding of the concept from on prem verses the cloud
• Strong troubleshooting skills 

Plusses:

• Any experience working with MDM – mobile device management
• Experience working with Service Manager ticketing system
• • Any ITSM will work
• Any experience with supporting issues with an LMS
• SharePoint knowledge, ability to update the SharePoint site

Day to day:

A client of Insight Global is looking for a Help Desk Analyst to support their internal users of 1000+.  Issues are related to Operating System, Business Application, Printing, Hardware and Software issues. ( They will be taking issues through service now, chat, and email, but also hands on (desktop) support and configuration.