Associate HR Service Center Representative

We are seeking a detail-oriented and customer-focused HR Services Representative to join our team in Minneapolis, MN. This role is ideal for someone who enjoys supporting employees, resolving inquiries, and contributing to a positive HR experience across the organization.

The HR Services Representative will serve as a key point of contact for HR-related questions and requests, providing timely and accurate support while ensuring a high level of customer service. The ideal candidate will have experience with Workday, a strong customer service background, and at least 1 year of HR experience.

Key Responsibilities:

• Respond to employee and manager inquiries related to HR policies, procedures, benefits, and general employment matters
• Provide exceptional customer service through phone, email, and internal HR support channels
• Support HR transactions and maintain accurate employee records in Workday
• Assist with onboarding, offboarding, and other employee lifecycle processes
• Troubleshoot issues and escalate complex HR matters when needed
• Ensure data accuracy, confidentiality, and compliance with company policies
• Partner with internal teams to deliver a seamless HR support experience
• Contribute to process improvements and ongoing HR service initiatives

Qualifications:

• 1+ year of HR experience required
• Payroll and Benefits experience PREFERRED.
• Previous customer service experience required
• Experience using Workday required
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and commitment to confidentiality
• Proficiency with Microsoft Office Suite and HR systems

Preferred Skills:

• Ability to problem-solve and think critically
• Strong organizational and follow-up skills
• Team-oriented approach with a service-first mindset