Lobby Liaison Volunteer

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and everyone at Neighborhood makes this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you!

ROLE OVERVIEW and PURPOSE:

Neighborhood Healthcare is looking for a Lobby Liaison Volunteer designed to give a valuable hands-on experience in a healthcare setting. As a Lobby Liaison, you will serve as the first point of contact for patients and visitors, helping create a welcoming and supportive environment. Please note, this opportunity is an unpaid volunteer opportunity.

RESPONSIBILITIES:

• Greeting patients and visitors with professionalism, warmth, and empathy
• Assisting with appointment check-ins and answering general questions
• Helping patients navigate the clinic and providing directions or personal escorts if needed
• Collaborating with staff to manage visitor flow and address immediate concerns
• Maintaining an organized and calm lobby environment in line with health and safety protocols
• Offering reassurance and helping reduce patient anxiety during visits

QUALIFICATIONS:

• Bilingual preferred (Arabic, Spanish, Pashto, or Persian)
• Must be at least 18 years or older

BENEFITS:

• Gain real-world experience in a Federally Qualified Health Center serving diverse communities

• Develop skills in communication, cultural sensitivity, and patient interaction

• Strengthen your resume and build professional references
• Make a direct, positive impact on the patient experience

This volunteer experience provides a meaningful opportunity to apply your communication, customer service, and problem-solving skills in a real-world healthcare setting and prepare for a future career in community health!