Director of Franchise Revenue Cycle Management Operations

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

American Family Care (AFC)
Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of nonemergency room care, providing treatment for injuries and illnesses in a convenient, lowercost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nations leading provider of accessible healthcare, with more than 400 companyowned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary
The Director of Franchise Revenue Cycle Management (RCM) Operations serves as the primary liaison between AFC franchise clinics and Corporate RCM Operations. This role partners closely with franchise owners and internal RCM leaders to resolve issues, drive operational improvements, and optimize revenue cycle performance across the franchise network.

Key Responsibilities

• Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations
• Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCMrelated issues
• Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement
• Support the transition and implementation of franchise clinics onto AFCs corporate RCM platform, ensuring a smooth onboarding and adoption process
• Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements
• Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance
• Assist with special projects and other duties as assigned

Qualifications

• Bachelors degree in a related field (Healthcare Administration, Business, Finance, or similar) preferred
• Minimum of 5 years of progressive healthcare leadership experience in revenue cycle management environments
• Demonstrated experience working with multisite healthcare operations, franchises, or physician practice management organizations preferred
• Strong understanding of endtoend revenue cycle processes, including billing, coding, collections, payer relations, and denial management
• Proven ability to analyze RCM performance metrics and translate data into actionable insights
• Excellent communication and relationshipbuilding skills, with the ability to influence and partner with franchise owners and senior leaders
• Strong problemsolving skills with a collaborative, serviceoriented mindset
• Ability to manage multiple priorities in a fastpaced environment
• Proficiency with RCM systems, practice management platforms, and reporting tools
• Willingness and ability to travel as needed

This is a remote position.