Unified Communications (UC) Engineer

Job Description:
Short Description:
Voice and Data Communications Engineer

Complete Description:
Employment Type: Contract w2/1099/C2C


Duties and Responsibilities


As part of the Client technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading Client telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.

Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email

Monitoring and maintaining of Client Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system.

Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.

Managing Helpdesk Tickets of Telecom related issues using Zendesk.

Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner

Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.

Maintain Voice network cabling closets and cable location inventory.

Perform technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy

Ability to document work activities into meaningful incidents or tasks in the Zendesk system.

Performs all duties in accordance with Client policies and procedures

Maintain inventories of all Client Telecom assets using the FCMS inventory and Verizon Portal to secure assets

Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.

Participate in meetings as required and directed to insure clear communication within IT Operations.
Install and move assets as required according to Client IT Operation processes.

Responsibilities:
Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.

Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.

Develops, operates, and maintains voice, wireless, video, and data communications systems.

Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

Education: Bachelors degree in IT or related field or equivalent experience

Qualifications:


1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems

1-5 years of experience providing direction for communications activities related to large comm. networks

Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports

Proven experience with telecom system PBX\ACD\UIP

Proven experience in asset management in the areas of hardware and software

Good technical understanding of network, telecommunications, and mobile devices
Proven experience with Call Center Environment

Skills:
1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems. Required 1 Year
1-5 years of experience providing direction for communications activities related to large comm. Networks. Required 1 Year
Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data\voice ports. Required
Proven experience with telecom system PBX\ACD\UIP. Required
Proven experience in asset management in the areas of hardware and software. Required
Good technical understanding of network, telecommunications, and mobile devices. Required
Proven experience with Call Center Environment. Required

Bachelors degree in IT or related field or equivalent experience. Required

Flexible work from home options available.