Whole Home Consultant

Primary Responsibilities: The Whole Home Consultant is primarily responsible for selling the company's ancillary products and services (excluding HVAC equipment) in a regional territory. Responsible for educating existing clients about our company and our products in a manner that leaves a favorable impression thereby obtaining sales for the company that are competitive and profitable.

Specific Duties & Tasks:

• Develop positive relationships with customers.
• Act as the point of contact and handle customers’ individual needs.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Monitor sales metrics.
• Suggest actions to impress sales performance.
• Have excellent communication and negotiation skills and be customer service oriented.
• Collaborate with sales team to identify and grow opportunities within territory.
• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
• Ensure compliance with all Del-Air policies and procedures.

Competencies:

• Time Management
• Teamwork
• Communication
• Consultation
• Organizing
• Motivation
• Adaptability
• Reliability
• Professionalism
• Charisma

Qualifications:

• Comfortable working directly with customers in their home
• Computer savvy with expertise in MS Office.
• Ability to use company-furnished technology products.
• Strong interpersonal & communication skills
• High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered.
• Have obtained a valid driver’s license for at least 15 months, and able to meet FCCI auto guidelines to operate a company-owned vehicle.
• Ability to perform duties of position with minimal supervision.
• Friendly and upbeat personality.
• Excellent negotiation skills.
• Strong communication skills (both written and verbal)
• Eligible to legally work in the United States.
• Be at least 18 years of age.
• Ability to speak Spanish, preferred.
• Successfully complete a background check and drug screen.