Customer Service Representative

Job Summary

The Customer Service Representative must have extensive knowledge of the service area.

Job Responsibilities

Intake orders via centralized call center

Process credit card charges

Answer heavy phone volume

Negotiate delivery times with customers

Coordinate with quality control and office personnel to ensure service and delivery of products

Perform other duties as assigned

Qualifications

High School Diploma or equivalent

3 years of experience in a customer facing role

Knowledge, Skills, and Abilities

Interest in pursuing a sales career

Ability to manage smartphones and digital tools

Experience with downloading and setting apps on IOS and Android

MS Office intermediate to high level required

Bilingual (Spanish Preferred)