Patient Service Representative

Position Summary
We are seeking a friendly, detail-oriented Patient Service Representative to join our team. In this role, you will be the first point of contact for patients, playing a key role in creating a welcoming, efficient experience while supporting daily front office operations in a fast-paced medical practice.

Key Responsibilities

Patient Experience

• Greet and check in/out patients in a warm and professional manner
• Ensure a positive, welcoming environment for all patients and visitors
• Communicate effectively with clinical staff to support smooth patient flow

• Schedule and confirm patient appointments and procedures
• Answer and manage a multi-line phone system
• Work appointment waitlists to fill open time slots
• Process referrals and coordinate patient scheduling

• Verify insurance eligibility and benefits prior to appointments
• Collect copays, deductibles, and outstanding balances
• Communicate anticipated patient responsibility prior to visits
• Assist patients with basic billing and account questions

• Maintain accurate patient demographic and insurance information
• Manage incoming faxes, emails, and patient messages
• Scan and upload documents into patient charts (EMR)
• Maintain an organized and efficient front office environment

• 1–2+ years of front desk, administrative, or customer service experience (medical office preferred)
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and ability to learn EMR systems
• Experience with insurance verification preferred

• Friendly, patient-focused demeanor
• Strong attention to detail and organization
• Reliable and team-oriented
• Comfortable handling phones, scheduling, and patient interaction
• Ability to manage multiple priorities with professionalism

• Stable full-time schedule
• Supportive, team-oriented environment
• Meaningful role making a direct impact on patient experience

• High school diploma or GED required
• Previous experience in a busy office environment preferred

 
Mental/Physical Requirements: Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle supplies, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines. 
 

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