General Manager

Company Profile:

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country.  Come join our growing company.

Job Overview

The General Manager reports to the Regional Manager and oversees daily operations, ensuring compliance, efficiency, and revenue growth in appliance and furniture delivery. This role demands a strong leader with a resolute attitude, proven background in appliance delivery/installation and furniture delivery/assembly, and the ability to build team capabilities, foster client relationships, and align with company strategy. They inspire self-development, energize teams, and collaborate cross-functionally to exceed goals while embodying the company's culture.

Responsibilities and Duties

• Manage a fleet of independent delivery contractors, including recruitment, weekly performance reviews (service, profitability, claims, compliance), and structured skills checks to maintain and expand capabilities.
• Ensure daily compliance before tendering routes; monitor loadouts, routes, and conduct weekly field audits for client satisfaction and team development.
• Validate and correct in-home appliance/furniture installation procedures.
• Build and maintain client relationships through effective, timely communication, secure additional routes for revenue growth.
• Oversee P&L, including delivery/operating expenses, claims processes, travel, and budget goals.
• Achieve client policies and goals; participate in weekly operations meetings, client calls, and provide location updates to Regional Manager.

Skills/Requirements

• Proven leadership and motivational skills to drive performance.
• Hands-on experience in appliance/furniture final-mile delivery, installation, and assembly.
• Strong communication and relationship-building abilities; bilingual with Spanish highly preferred.
• Ability to thrive in time-constrained, metric-driven environments with quantitative root-cause analysis.
• Proficiency in Excel and MS Office.
• Bachelor's degree and 2-4 years in logistics/supply chain preferred.

Salary: $90,000-100,000/year, DOE; plus, benefits and potential for bonus

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.