Customer Service Agent - Onsite

Looking for experienced Customer Service Agents who are interested in joining a growing Customer Service organization. In this role, you’ll support mortgage escrow operations by making outbound calls to insurance carriers to process payments on behalf of banks. This position requires working onsite.

Pay: $18/hour

Schedule: Monday–Friday, 7am–4pm and 6am–3pm (must be flexible for both)

Training: 4 days, 7am–4pm

Dress Code: Business casual

Job Details:

• Update payment status using a CRM‐based software interface
• Escalate issues to team leads promptly
• Make payments via carrier web portals
• Process payments through automated phone systems
• Speak with carrier customer service reps to complete transactions
• Track daily workload and progress
• Ramp from ~30 outbound calls/day to ~70 as proficiency grow

Requirements:

• High School Diploma
• 1–2 years of customer service experience (call center preferred)
• Clear, confident phone presence with a calm, pleasant demeanor
• Strong spoken English and communication skills
• Growth mindset and problem‐solving approach
• Self‐starter with strong ethics and reliability
• Team‐oriented, adaptable, and committed to personal/professional development