Front Office Assistant

Alabama Pain Physicians is a comprehensive pain management practice committed to improving the quality of life of our patients. We utilize cutting edge technology and advanced procedures to establish an accurate diagnosis and treatment plan to ultimately minimize pain and increase function.

Thank you for taking the time to apply for a position. As part of our application process, we require applicants to complete a survey that will help us identify those who are hard-wired to provide exceptional care and thrive in our culture.

Please copy and paste the below link into your browser's address bar to view complete the application process. This is a survey and not a test – there is no right or wrong answer. It should take less than 10 minutes of your time.

https://www.cultureindex.com/c/F05051

If you are selected, you will be invited via email or by phone to participate further in our application process. If you are not chosen, we encourage you to apply for future openings.

Thank you again for your interest in our organization. We do appreciate the time you invested in this application

Position Summary

This department is the face of Alabama Pain Physicians and requires patience, professionalism, empathy, strong communication, and time management. This role is responsible for front office support, patient check-in, insurance-related administrative functions, and ensuring a smooth patient experience while maintaining accuracy and workflow efficiency.

This is not an entry-level role. We are looking for experienced candidates with strong insurance knowledge and prior physician office experience.

Key Responsibilities

• Greet and check in patients in a professional and timely manner
• Collect co-pays, balances, and patient payments accurately
• Verify demographic, insurance, and patient information
• Maintain strong working knowledge of Medicare, Medicaid, and commercial insurance plans
• Review insurance eligibility, coverage details, and payer requirements
• Assist with insurance verification, benefit-related questions, and front-end administrative support
• Manage cash, check, and credit card balancing as needed
• Import and organize documentation from front office systems and fax portals
• Record patient communication and correspondence accurately in EHR/EMR
• Support scheduling, patient flow, and general front office operations
• Communicate professionally with patients, providers, and coworkers
• Assist with additional administrative tasks as assigned by management

Qualifications

• 2+ years of front office experience in a private physician office or specialty clinic preferred
• Strong insurance knowledge required, including:
  • Commercial insurance plans
  • Eligibility verification
  • Coverage review
  • Patient financial responsibility understanding
• Prior healthcare administrative or insurance-heavy medical office experience strongly preferred
• Experience handling patient payments and balancing daily deposits preferred
• Strong EMR/EHR experience
• High attention to detail and organizational skills
• Ability to multitask in a fast-paced clinic environment
• Professional demeanor with strong customer service skills
• Reliable, patient-focused, and team-oriented

Preferred Experience

• Pain management, specialty clinic, or high-volume physician office experience
• Insurance verification / front-end revenue cycle exposure
• Scheduling and patient intake experience

Benefits

We offer our employees a competitive salary plus a comprehensive benefits package. Benefits will include:

• Medical, Dental, and Vision Healthcare Plans
• 401(k) and Roth Retirement Plans
• Generous Paid-Time Off

Job Type: Full-time

Pay: $18-$19 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person