Service Center Representative

ATG-Entertainment - Service Center Representative

Location

In-person at our downtown San Antonio Service Center
224 E Houston St, San Antonio, TX

Pay & Schedule

• Starting at $16/hour
• Full-Time
• Various shifts available
• Flexibility for evenings, weekends, and holidays is important in live entertainment

Join the Team Behind the Magic of Live Theatre. Working with venues from Broadway to San Antonio, New Orleans to San Francisco!

At ATG Entertainment, we don’t just sell tickets — we help create unforgettable nights out. From Broadway tours and concerts to comedy and family events, our Service Center team is often the very first interaction patrons have with live entertainment.

We’re looking for tech-savvy, people-focused problem solvers who thrive in fast-paced environments and want to be part of the live theatre industry. Whether you’re exploring a future in arts administration, customer experience, ticketing operations, or simply love theatre and helping people, this role gives you a front-row seat to the business behind the curtain.

What You’ll Actually Do

Every day is different — and that’s part of the fun.

You’ll help guests across the country by:

• Assisting customers over phone and email with ticket purchases, exchanges, and event questions
• Navigating ticketing systems, payment tools, and customer software platforms
• Solving problems calmly and confidently when plans change
• Supporting theatre patrons with empathy, professionalism, and enthusiasm
• Learning about shows, events, promotions, and live entertainment offerings
• Helping create positive experiences that keep audiences coming back

You’ll also gain hands-on experience with systems and tools commonly used across the entertainment and customer service industries, including:

• Ticketing and CRM platforms
• Microsoft Office
• Payment processing systems
• Customer communication software
• Data entry and patron account management

Who Thrives Here?

This role is ideal for someone who:

• Loves live events, theatre, concerts, or entertainment
• Enjoys helping people and solving problems
• Is comfortable learning software and systems quickly
• Communicates clearly and professionally
• Stays calm under pressure
• Likes structured work but can adapt when things get busy
• Wants experience that can grow into careers in arts administration, venue management, operations, ticketing, marketing, or customer success

You do not need years of theatre experience to succeed here. We welcome transferable experience from retail, hospitality, call centers, tourism, tech support, and customer service roles.

What We’re Looking For

Preferred Experience

• Customer service, call center, ticket office, or hospitality experience
• Familiarity with Microsoft Office
• Experience handling payments or customer accounts is a plus

Important Qualities

• Strong attention to detail
• Reliability and professionalism
• Positive attitude
• Ability to multitask while staying organized
• Team-oriented mindset
• Willingness to learn

Why People Love Working Here

·       Work in the live entertainment industry

·       Occasional complimentary tickets to local theatre events

·       Gain real operational and customer experience

·       Collaborative and supportive team environment

·       Be part of a global entertainment company

Benefits include:

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Life insurance
• Long-term disability coverage

About ATG Entertainment

ATG Entertainment is one of the world’s leading live entertainment companies, operating iconic venues and processing millions of tickets annually across the United States, the United Kingdom, and Germany.

We believe live entertainment should be accessible, inclusive, and unforgettable — both for audiences and for the people who make it happen.

Our values are simple:

• Ambitious
• Collaborative
• Passionate
• Smart

We’re proud to create a workplace where people from all backgrounds can thrive and grow.

Ready to Help Bring Live Entertainment to Life?

If you’re excited by theatre, technology, customer experience, or simply being part of something people genuinely love, we’d love to hear from you.