Staffing Scheduler / Coordinator, Home Hospital

Make an Impact Behind the Scenes of Patient Care Mass General Brigham (MGB) Home Hospital provides hospital-level care to patients right in their own homes. Patients receive in-person clinical care along with virtual monitoring and support from a full care team-helping them recover comfortably at home instead of staying in the hospital. As a Staffing Scheduler/Coordinator, you'll play a critical role in supporting this innovative care model by ensuring the right clinicians are in the right place at the right time. This is a fast-paced, highly collaborative role where your organization, communication, and problem-solving skills directly support frontline teams and patient care delivery. ________________________________________ What You'll Do * Create, maintain, and optimize schedules for nursing and patient care services staff to ensure full shift coverage * Balance operational needs with scheduling guidelines, including union considerations where applicable * Manage open shifts and last-minute coverage needs * Coordinate vacation and holiday scheduling processes * Work within key systems including Epic Cadence, Amion, Microsoft Teams Shifts, and UKG * Maintain and update scheduling templates in Epic Cadence * Coordinate daily patient visit assignments, including advance planning for weekends * Collaborate closely with Clinical Leaders, Nursing Supervisors, and Charge Nurses * Serve as a key point of contact for scheduling-related needs and questions * Support general administrative and office operations as needed * Run reports, support schedule analytics, and assist with capacity planning tools * Participate in Home Hospital committees and collaborate across interdisciplinary teams ________________________________________ Schedule & Work Environment * Full-time, Monday-Friday, 8am to 4:30pm (40 hours/week) * On-site for the first 6 months of training at Assembly Row in Somerville (office setting) * Hybrid flexibility available after the training period ________________________________________

What You Bring

Required Qualifications

• High School Diploma or equivalent
• 1-2 years of customer service experience (healthcare or clinical setting preferred)
• Proficiency in Microsoft Office Suite (Teams, Excel, Word, PowerPoint)

Preferred Qualifications

• Associate's Degree in Healthcare Administration or a related field
• At least 2 years of experience in scheduling, administrative support, receptionist, or customer service roles
• Experience in a call center or high-volume practice environment
• Experience with EMR systems
• Experience with Epic (Cadence), UKG Dimensions, and/or Amion
• Understanding of medical terminology

• Equivalent work experience may be considered in lieu of formal education

Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.