Test Center Administrator

We are looking for a dependable Test Center Administrator to support daily testing operations in Pittsburgh, Pennsylvania. This is a Long-term Contract, part-time opportunity with variable hours, generally around 20 hours per week, and additional hours may be available based on site needs. The person in this role will help create a secure, organized, and welcoming environment for exam candidates while providing attentive customer service and maintaining testing standards. Flexibility is important, including availability for Saturday shifts and occasional evening or Sunday coverage.

Responsibilities:
• Welcome test takers, confirm their identity, and guide them through the check-in process in a clear and attentive manner.
• Enforce testing protocols by conducting security screening procedures and maintaining strict control over exam materials and the testing space.
• Observe candidates throughout their exams and respond quickly to concerns, irregularities, or situations that require escalation.
• Support a fair and comfortable testing experience by giving clear instructions and escorting candidates to and from the exam room as needed.
• Document incidents accurately and prepare detailed reports when activity falls outside established guidelines.
• Protect the integrity of the site by monitoring for misconduct and following all procedures designed to preserve exam security.
• Use computers and office systems to manage scheduling, records, communications, and other administrative tasks tied to test center operations.
• Handle operational support tasks such as scanning documents, organizing materials, and packing or unpacking equipment when needed.
• If required at the site, capture and log digital fingerprint information in accordance with testing procedures.
• Adjust to a rotating schedule based on site hours, which may include weekdays, Saturdays, occasional evenings, and possible Sunday coverage.• High school diploma or equivalent is required; additional college coursework is helpful.
• At least one year of face-to-face customer service experience in environments such as retail, hospitality, food service, or similar settings is required.
• Must meet the minimum age requirement for employment in this role.
• Strong verbal and written communication skills with the ability to interact professionally with candidates and team members.
• Comfortable using Microsoft Windows and common office applications, including Microsoft Office, Outlook, and web-based tools.
• Able to manage multiple tasks efficiently while maintaining accuracy, professionalism, and attention to detail.
• Must be able to stand or remain stationary for extended periods, move through the testing room regularly, and escort candidates throughout the site.
• Able to bend, stoop, work in tight spaces, and lift up to 40 pounds while safely handling equipment and office materials.