Professional, Outside Sales

Description:

Purpose

Drive sales growth by generating and closing new leads, upselling existing customers, and building strong relationships within a designated territory. Deliver customized solutions through home and property inspections and ensure customer satisfaction by providing full-service pest control proposals and maintaining high standards of professionalism and safety.

Key Contributions

• Develop and execute a territory sales plan to generate and close new business.
• Conduct complete property inspections to assess customer needs and identify appropriate services.
• Prepare, present, and close service proposals for residential and commercial customers.
• Fully own the end-to-end sales cycle, ensuring tight coordination with operations to schedule, launch, and execute all sold services, while driving timely payment and supporting collections efforts.
• Grow revenue by upselling additional services to existing customers.
• Prospect, follow up on leads, and build relationships within the assigned territory and community.
• Clearly communicate service value and recommend full-service solutions to customers.
• Maintain accurate sales documentation and records.
• Maintain assigned sales vehicle, equipment, and tools in safe, clean, working condition.
• Participate in required sales meetings, training, and ongoing development.
• Operate safely and in compliance with driving laws, PPE requirements, and company policies.
• Support other business initiatives as assigned.

Success Metrics

• Meet monthly and quarterly new business and upsell sales targets.
• Maintain =98% accuracy in proposals, contracts, and sales documentation.
• Respond to =95% of new leads within same day or 24-hour service-level agreements.
• Meet weekly activity targets (e.g., proposals submitted, follow-ups completed).
• Respond to =95% of customer issues or escalations within 24 hours with zero repeat escalations.

Growth Impact

• Accelerates revenue capture by reducing the cost of open territories and call center gaps.
• Protects compliance through accurate background checks and adherence to hiring standards.
• Drives scalability by building repeatable, efficient recruiting processes for high-volume frontline roles.
• Strengthens culture and retention by ensuring hiring quality and responsiveness that reinforce trust in CERTUS leadership and systems

Capabilities & Strengths

• Collaboration and communication: Effectively partner with customers, team members, and managers to meet client expectations and resolve issues.
• Problem-solving and judgment: Employ sound sales strategies, troubleshoot customer needs, and make decisions to close sales and maintain customer satisfaction.
• Leadership behaviors and cultural alignment: Demonstrate reliability, safety awareness, and responsiveness in all sales activities.

Requirements:

Required Qualifications

• High School diploma or equivalent with 5 years of proven driving experience.
• Successful completion of 30-day initial training (classroom and field) and earning minimum required monthly sales KPIs.
• Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Preferred Qualifications

• Prior sales expereince.
• Experience working in multi-state, high-growth, or field-based environments.
• Advanced certifications or specialized knowledge in sales or pest control.