ProAxis Consulting Service Desk Analyst in Phoenix, AZ | 1263295841

Verified Pay check_circle	$20 - $29 per hour
Hours	Full-time
Location	Phoenix, Arizona

Verified Pay check_circle

$20 - $29 per hour

Hours

Full-time

Location

Phoenix, Arizona

Job Description

Job Title: Service Desk Analyst

Location: Phoenix, AZ (Local candidates only)

Work Schedule: First 7–10 days onsite for training, then remote

Max Pay Rate = $22.33/hour

Job Summary:

DES is seeking a Service Desk Analyst to provide Level-1 technical support for agency users. Responsibilities include handling support requests via phone, email, chat, and ticketing systems related to desktops, hardware, software, Active Directory, VPN, Google Workspace, Microsoft Office, printers, and other IT services.

Required Skills & Experience:

2+ years of technical support experience in a call center environment

2+ years of hands-on desktop support experience

Experience with Windows OS, ServiceNow, Microsoft Office, and Google Workspace

Strong troubleshooting and customer service skills

A+, Microsoft, Google, or related technical certifications preferred

Requirements

2+ years of technical support experience in a call center environment

2+ years of hands-on desktop support experience

Experience with Windows OS, ServiceNow, Microsoft Office, and Google Workspace

Strong troubleshooting and customer service skills

A+, Microsoft, Google, or related technical certifications preferred

Service Desk Analyst

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