Account Executive

Description:

Job Type Full-time

Classification Exempt

Role Summary

Cobalt Benefits Group is seeking a strategic, relationship-driven Senior Account Executive to oversee a portfolio of key clients. This role is responsible for driving client satisfaction, retention, and growth by serving as a trusted advisor and primary point of contact for high-priority accounts. The ideal candidate brings a deep understanding of self-funded benefit plans and excels at fostering broker and client relationships, solving complex issues, and delivering data-driven insights that enhance the value of our services.

Responsibilities

Client Relationship Management

• Build and maintain strong, long-term relationships with key clients and their broker partners.
• Conduct regular in-person client and broker visits to strengthen relationships and identify opportunities for added value.
• Lead internal strategy meetings for high-risk or "jeopardy" accounts to proactively address issues and preserve client satisfaction.
• Facilitate weekly touchpoints with assigned Account Manager (AM) and Client Service Specialist (CSS) to review client health and prioritize issue resolution.
• Participate in weekly Client Services leadership meetings to resolve escalated items and align on client strategy.
• Serve as the point of escalation for complex issues that cannot be resolved at the AM level.
• Monitor performance guarantees and ensure timely delivery of required reporting to clients.

Plan Analysis and Reporting

• Partner with the Analytics team to develop storylines and insights for Annual Plan Performance Reviews.
• Present performance reports and strategic recommendations to clients and broker partners.
• Contribute to content development and data analysis for Quarterly Review Updates.
• Drive the optimization and standardization of workflows, service processes, and department documentation. ·
• Promote vendor solutions based on identified areas of risk and opportunity.

Business Growth and Upsell Opportunities

• Support organic growth through upselling ancillary lines and targeted solutions.
• Leverage broker relationships to facilitate new growth opportunities.
• Participate in finalist and renewal presentations alongside the sales team as needed.

Renewal Management

• Deliver renewal proposals as part of a consultative, data-driven discussion with clients and brokers to support strategic decision-making.
• Collaborate with internal stakeholders to evaluate plan design changes and develop strategic recommendations.
• Track renewal opportunities and activity within Salesforce.
• Partner with internal teams to determine rate actions and above/below-the-line increases.

Requirements:

• At least 3-5 years of experience in account management or client services within the healthcare, insurance, or employee benefits industry.
• Proven ability to manage large, complex client relationships and navigate renewal processes.
• Strong presentation and communication skills, with comfort presenting to senior client and broker audiences.
• Analytical mindset with the ability to interpret claims data and identify actionable insights.
• Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Licensed Health Insurance Producer (preferred but not required).
• Willingness to travel for client and broker meetings.

Benefits:

After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:

• Fantastic medical, dental, and vision insurance*
• Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
• Company provided Basic Life and AD&D
• Company paid Short-Term and Long-Term Disability**
• Flexible Spending Accounts*
• 401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)
• 10+ paid holidays
• Generous paid vacation and sick time
• Annual Volunteer Paid Day
• Annual Tuition Reimbursement
• Annual Health and Wellness Reimbursement
• Lots of fun company events

*60 day waiting period

**90 day waiting period

Who We are:

As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our three companies: EBPA, Blue Benefit Administrators of Massachusetts, and CBA Blue.

With over 30 years of experience and a dedicated team of more than 200 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at CBG, visit https://www.cobaltbenefitsgroup.com/careers/.