Account Executive

Description:

Job Type Full-time

Classification Exempt

Role Summary

Cobalt Benefits Group is seeking a strategic, relationship-driven Senior Account Executive to oversee a portfolio of key clients. This role is responsible for driving client satisfaction, retention, and growth by serving as a trusted advisor and primary point of contact for high-priority accounts. The ideal candidate brings a deep understanding of self-funded benefit plans and excels at fostering broker and client relationships, solving complex issues, and delivering data-driven insights that enhance the value of our services.

Responsibilities

Client Relationship Management

• Build and maintain strong, long-term relationships with key clients and their broker partners.
• Conduct regular in-person client and broker visits to strengthen relationships and identify opportunities for added value.
• Lead internal strategy meetings for high-risk or "jeopardy" accounts to proactively address issues and preserve client satisfaction.
• Facilitate weekly touchpoints with assigned Account Manager (AM) and Client Service Specialist (CSS) to review client health and prioritize issue resolution.
• Participate in weekly Client Services leadership meetings to resolve escalated items and align on client strategy.
• Serve as the point of escalation for complex issues that cannot be resolved at the AM level.
• Monitor performance guarantees and ensure timely delivery of required reporting to clients.

Plan Analysis and Reporting

• Partner with the Analytics team to develop storylines and insights for Annual Plan Performance Reviews.
• Present performance reports and strategic recommendations to clients and broker partners.
• Contribute to content development and data analysis for Quarterly Review Updates.
• Drive the optimization and standardization of workflows, service processes, and department documentation. ·
• Promote vendor solutions based on identified areas of risk and opportunity.

Business Growth and Upsell Opportunities

• Support organic growth through upselling ancillary lines and targeted solutions.
• Leverage broker relationships to facilitate new growth opportunities.
• Participate in finalist and renewal presentations alongside the sales team as needed.

Renewal Management

• Deliver renewal proposals as part of a consultative, data-driven discussion with clients and brokers to support strategic decision-making.
• Collaborate with internal stakeholders to evaluate plan design changes and develop strategic recommendations.
• Track renewal opportunities and activity within Salesforce.
• Partner with internal teams to determine rate actions and above/below-the-line increases.

Requirements:

• At least 3-5 years of experience in account management or client services within the healthcare, insurance, or employee benefits industry.
• Proven ability to manage large, complex client relationships and navigate renewal processes.
• Strong presentation and communication skills, with comfort presenting to senior client and broker audiences.
• Analytical mindset with the ability to interpret claims data and identify actionable insights.
• Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Licensed Health Insurance Producer (preferred but not required).
• Willingness to travel for client and broker meetings.