Automotive Sales BDC

Description:

Team Mazda is a trusted and community-focused dealership committed to delivering an exceptional customer experience. We are currently seeking a friendly and professional Customer Service Representative to join our team. This role is ideal for someone who enjoys working with people, solving problems, and contributing to a positive, team-oriented environment.

Job Responsibilities:

• Greet customers in person, over the phone, and via email in a friendly and professional manner
• Schedule Sales appointments and follow up with customers
• Respond to customer inquiries, resolve complaints, and ensure a high level of satisfaction
• Promote dealership services and products when appropriate

Qualifications:

• High school diploma or equivalent required
• Prior customer service experience (automotive or dealership experience a plus)
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Previous call center experience
• Ability to remain calm and professional in high-pressure situations
• Comfortable working with computers, scheduling tools, and CRM systems
• A team player with a positive attitude and a strong work ethic

Benefits:

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance for added peace of mind.
• Certified DailyPay partner.
• Employee assistant program.

Requirements: