Automotive Service Advisor

Ready to take the wheel on a rewarding career in the automotive industry? At Walt Massey, we don’t just sell cars — we build lasting relationships and deliver exceptional experiences every single day. If you’re driven, customer-focused, and ready to grow, this is your chance to join a winning team that feels like family.

We’re proud to set every team member up for success with specialized training, hands-on learning, and continuous development opportunities — because your growth drives our success.

• Competitive pay and opportunities for advancement

• Health, dental, and vision insurance

• 401(k) plans with company contribution

• Paid holidays and vacation time

• Paid, professional training

• A supportive, energetic, and team-oriented work environment

You’ll be the driving force behind our service department’s success — ensuring our customers receive fast, friendly, and flawless service every time they visit.

Key Responsibilities:

• Lead the flow of the service drive and ensure customers are greeted promptly and professionally

• Take full ownership of the customer experience, leaving every guest with a lasting positive impression

• Act as a concierge for customer inquiries — in person or over the phone — ensuring no question goes unanswered

• Efficiently distribute work among technicians to maintain workflow and meet service goals

• Provide accurate information about vehicle issues, warranties, and repair options

• Maintain our Customer Success Index (CSI) at or above company standards
  
  

• Outgoing, professional, and customer-first personality

• Proven leadership and organizational skills

• Excellent time management and communication abilities

• Strong track record of sales and service success

• Team-oriented, self-motivated, and proactive

• Clean driving record and valid driver’s license

• Professional appearance and commitment to excellence

At Walt Massey, we believe in opportunity for all. We’re proud to be an equal opportunity employer that celebrates diversity and prohibits discrimination or harassment of any kind — including race, color, religion, sex, age, national origin, disability, genetics, veteran status, sexual orientation, or gender identity.

If you’re ready to join a team that’s passionate about people, cars, and customer satisfaction, apply today — and let’s take your career to the next level!