Specialty and Key Accounts Manager- Gift & Specialty Channel

Description:

The Specialty and Key Accounts Manager – Gift & Specialty Channel is responsible for managing and growing a portfolio of food specialty and key market accounts within the gift and specialty channel. This role drives revenue by developing strong buyer relationships, executing account-specific sales strategies, introducing new products, and collaborating cross-functionally to ensure outstanding customer service and profitable growth.

JOB SUMMARY

Account Management

• Manage a portfolio of food specialty accounts and key market accounts as the primary point of contact.
• Build and maintain strong relationships with buyers, category managers, and distributors.
• Develop account-specific sales plans to meet or exceed revenue targets.
• Partner with the inside sales team to drive programs and sales initiatives.

New Business Development

• Identify and pursue new opportunities to expand distribution within the gift and specialty channel.
• Drive incremental sales growth across the food specialty market.
• Execute channel-appropriate promotional programs and sell sheets to support new account acquisition.

Retail & Broker Relations

• Serve as the key liaison for retailers, distributors, and brokers.
• Coordinate with Marketing and Brand teams on channel-specific programs and campaigns.
• Represent Stonewall Kitchen at food specialty trade shows, gift shows, and events.

Cross-Functional Coordination

• Partner with Operations, Finance, and Customer Service to ensure seamless account support.
• Manage order tracking, issue resolution, and fulfillment follow-through.
• Maintain accurate and up-to-date account records.

New Product Introduction

• Lead sell-in presentations for new products into the food specialty channel.
• Manage post-launch performance tracking and reporting.
• Coordinate with internal teams to ensure product readiness and availability.

Analytics & Forecasting

• Prepare regular business reviews, forecasts, and sales reports for leadership.
• Analyze account performance data to identify trends and opportunities.
• Provide monthly updates to support planning and inventory decisions.

General

• Provide outstanding customer service and present new products and marketing materials to accounts.
• Analyze sales trends and proactively identify opportunities to maximize revenue.
• Ensure compliance with company standards of conduct and safety policies.
• Perform other related duties as assigned.

Requirements:

• Bachelor's degree or equivalent experience with 3–5 years of prior experience in sales, preferably within the food specialty, gift, or consumer goods market.
• Demonstrated success managing key accounts and distributor/broker networks.
• Excellent written and verbal communication skills with a strong ability to build relationships.
• Proven ability to develop and execute account-specific sales and marketing plans.
• Strong analytical and problem-solving abilities with experience reviewing sales data and forecasts.
• Ability to manage multiple accounts and priorities in a fast-paced sales environment.
• Strong presentation, negotiation, and influencing skills.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Ability to travel domestically to trade shows, customer meetings, and events (approximately 25–30% of the time).
• May be required to work in excess of 40 hours per week as business needs require.