Call Center Representative

StretchLab helps people improve flexibility and reduce muscle tension to achieve their fitness and wellness goals. We are looking for outgoing, yet humble individuals that are passionate about health & fitness and enthusiastic about helping others feel great. Sound like you? Then we should talk! We are looking for full and part time employees who want to advance with our fast growing brand. StretchLab is the industry leader in offering one-on-one assisted stretching, now with more than 500 locations across the US.

Our Call Center Representatives are local to Houston, TX or any of the other locations operated by our company, yet work remotely to service thousands of prospects and members in their wellness journey.

COMPENSATION & PERKS:

• Health Benefits (if scheduled 30+ hours/week)
• Employee Assistance Program
• Complimentary membership to StretchLab (>$2K annual value)
• Opportunity for advancement (multiple locations and brands)
• Paid training
• Up to 50% off retail merchandise
• Daytime hours 10A-6P weekdays & weekends
• Flexible work schedule

REQUIREMENTS:

• Humility and compassion to address customer needs
• Excellent written and oral communication skills
• Accurately set appointments and process payments
• Attention to detail
• Multi-task in a fast paced environment
• Proficiency working with CRM, booking software and Google Suite
• Previous call center experience is preferred

RESPONSIBILITIES:

• Consistently make 100+ Outbound calls per day
• Make 10+ prospect bookings per day
• Follow communication “scripts” when handling different topics
• Build client rapport
• Identify customers’ needs and ask clarifying questions
• Research issues and educate clients on solutions
• Keep records of all conversations in our call center database in a comprehensible way
• Attend regular team meetings
• Other duties as assigned

DESIRED ATTRIBUTES:

• Passion for fitness and wellness
• Energetic
• Empathetic
• Team player.