Office Services Associate

We are looking for an Office Services Associate to support daily operational needs for a client site in Boston, Massachusetts. This Contract position focuses on delivering reliable back-office service across document production, mail handling, intake, and general office support while maintaining a high standard of customer care. The ideal candidate is organized, responsive, and comfortable working in a fast-paced setting where accuracy, discretion, and timely execution are essential.

Responsibilities:
• Manage incoming office service requests by reviewing job details, confirming instructions, and documenting work through established tracking methods.
• Carry out day-to-day support activities such as copy and print production, mail distribution, scanning, and intake processing in both physical and digital formats.
• Sequence assignments effectively to keep work moving on schedule and ensure completed materials are delivered within agreed turnaround times.
• Communicate proactively with supervisors and client contacts regarding priorities, status updates, deadlines, or service concerns.
• Resolve routine equipment issues when possible, replenish paper, toner, and related supplies, and report more complex problems for further support.
• Inspect completed work for accuracy and presentation, while also helping maintain quality standards across team output.
• Organize workload based on urgency and volume, balancing multiple requests in a high-activity office environment.
• Handle confidential records with care and follow company and client policies related to security, service procedures, and efficient use of resources.• High school diploma or equivalent.
• At least 1 year of experience in office services, preferably within a legal, banking, or large corporate setting.
• Working knowledge of back-office operations, including document handling, mail services, scanning, and general administrative support.
• Strong customer service and communication skills with the ability to work effectively with clients and internal teams.
• Solid attention to detail, time management, and organizational ability in deadline-driven environments.
• Ability to make sound judgments, solve routine problems independently, and escalate issues appropriately when needed.
• Comfortable handling sensitive or confidential information with professionalism and discretion.
• Ability to regularly lift up to 50 pounds and remain productive in a fast-paced workplace.