Construction Estimator

Job Opportunity: Construction Division Estimator

We are seeking a Construction Division Estimator to be our primary voice for scope development, pricing accuracy, and delivering an outstanding customer experience. This role focuses on combining technical rigor with exceptional communication to ensure every client feels informed and satisfied.

Key Responsibilities

1. Core Estimating Production

• Estimate Development: Build comprehensive estimates within Xactimate, ensuring full scope of work, line-item accuracy, and seamless incorporation of field data.
• Prioritization: Follow a "First In, First Out" (FIFO) workflow queue to maintain organizational consistency, adjusting only when directed by leadership for urgent projects.
• System Transfer: Efficiently transfer completed Xactimate estimates into a project management system, aligning structures with project workflow needs and linking all supporting documentation.

2. Field Data & Evidence Collection

• Site Walkthroughs: Conduct hands-on site visits to collect precise measurements, photos, and detailed notes.
• Documentation: Gather and organize all supporting evidence, including jobsite photos, damage documentation for insurance losses, and field verification details. You will ensure all estimates are built strictly on verified information, never assumptions.

3. Communication & Lifecycle Ownership

• Direct Coordination: Act as the central point of contact throughout the estimating lifecycle, managing communications with a focus on building positive relationships with customers, insurance adjusters, subcontractors, and vendors.
• Customer Delivery: Enthusiastically present completed estimates, answer clarification questions with patience and clarity, and proactively guide the customer through the process to final signature and approval, prioritizing customer satisfaction at every touchpoint.
• Pre-Production Handoff: Participate in weekly alignment meetings with the Division Manager and Project Manager to guarantee total scope clarity before transitioning jobs over to the production team.

Performance Metrics & KPIs

Your success in this role will be measured by:

• Accuracy & Defensibility: Producing complete, supported estimates that seamlessly align with adjuster and vendor requirements.
• Workflow Consistency: Strict adherence to the FIFO queue while maintaining steady, predictable output.
• Pipeline Management: Maintaining absolute clarity on your queue status, including upcoming field work versus office work requirements.
• Customer Satisfaction & Approval: Successfully guiding clients through the estimate review process to final signature, measured by the smooth transition of projects and positive customer feedback.

Position Requirements

• Proven experience creating detailed, line-item accurate construction estimates using Xactimate software.
• Proficiency utilizing project management softwares.
• Experience conducting on-site field documentation, including damage documentation for insurance losses.
• Exceptional interpersonal skills and a genuine enthusiasm for communicating with clients and external partners (adjusters, subcontractors, vendors), with a focus on delivering excellent customer service.
• Excellent organizational skills with a commitment to a structured, data-driven workflow.