Customer Service Liason

Job Title: Customer Service Liaison

Location: Salt Lake City, UT

Compensation: $19-$25/hr

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description:

Provide excellent customer service by communicating with customers and internal sales teams while managing every aspect of the customer order lifecycle. This role supports assigned sales representatives and acts as a liaison between customers, sales, and operations to ensure timely and accurate order fulfillment.

Key Responsibilities:

• Receive and process customer orders, coordinate purchase order details, and enter orders into the ERP system
• Answer incoming customer calls and respond to inquiries related to pricing, order status, shipments, tracking, credits, scheduling, cancellations, adjustments, quotes, and warehousing
• Prepare and review open order reports with sales representatives and customers on a recurring basis
• Maintain and manage customer contracts, including product releases and coordination with product managers and sales
• Arrange freight and secure rates through a TMS, collaborating with customers on shipment logistics
• Support sales with new customer leads and ongoing account needs
• Assist assigned sales representatives to ensure customer satisfaction
• Occasionally assist warehouse staff with labeling or related tasks as needed
• Perform additional duties as assigned by the Customer Service Manager

Qualifications:

• 3+ years of customer service experience in a product-based environment
• Full-cycle CSR experience with order entry
• Manufacturing or distribution industry background strongly preferred
• High school diploma required; associate’s or bachelor’s degree preferred
• Advanced proficiency in Microsoft Word and Excel
• Experience working within an ERP system
• Strong math skills, including use of decimals and units of measure
• Ability to multitask, problem-solve, and work efficiently in a fast-paced environment
• Professional, confident customer service presence

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.



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