Customer Experience Specialist

Benefits:

• Monthly bonus
• Quarterly & annual bonus
• Cash and prizes
• Free caffeine
• Bonus based on performance
• Paid time off
• Flexible schedule
• Training & development
• Opportunity for advancement

Let's be real...insurance isn't exactly exciting. It's complicated, a little confusing, and most people don't think about it until they really need it.
But, that's where you come in.
At an independent agency representing American Family Insurance, we're looking for someone who can take something people usually ignore--and turn that into something that actually makes sense and helps them feel confident about their future.
If you're the kind of person who likes helping people get it instead of just selling to them...keep reading.

Responsibilities

• Own the relationships with our existing customers. Understand their needs, explain coverages, and position yourself as a trusted advisor. We don't need you to "just" answer phones.
• Proactively review policies to uncover missing discounts, coverage gaps, and opportunities to improve protection.
• Drive growth from within our current book of business by identifying opportunities from real conversations about risk and protection, and helping customers see the value of broader coverage.
• Support clients through key moments such as claims, renewals, and life changes. Use those conversations to strengthen relationships, reinforce trust, and open the door to deeper, long-term engagement.

Experience

• Experience with call center operations or customer service roles involving analysis skills and problem-solving is desirable.
• Proven experience or familiarity with upselling techniques to enhance customer engagement.
• Strong computer skills including and general data entry tasks.
• Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail in fast-paced settings.

Flexible work from home options available.