IIH Case Manager

Description:

Help Families Stay Together. Make an Immediate Impact.

Are you passionate about supporting families during some of their most critical moments? Join Children’s Hope Alliance’s Intensive In-Home (IIH) team and help stabilize homes, strengthen relationships, and prevent out-of-home placements for youth.

As an IIH Case Manager, you’ll work directly with children and families in their homes and communities—providing hands-on support, crisis intervention, and skill-building services that create real, lasting change.

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Why Join Our IIH Team?

• Meaningful, mission-driven work that keeps families together
• Fast-paced, hands-on role where you see the immediate impact of your work
• Strong team collaboration and clinical support
• Opportunity to build experience in crisis intervention and family preservation services
• Diverse work settings (home, school, and community)

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What You’ll Do

As an IIH Case Manager, you’ll provide intensive, short-term support to youth and families:

Respond to Crisis & Stabilize Families

• De-escalate crisis situations and reduce the risk of recurrence
• Provide 24/7 on-call support to families on your caseload
• Help families navigate challenging behaviors and high-risk situations

Deliver Skill-Building & Behavioral Support

• Teach coping, social, and independent living skills
• Support caregivers in implementing effective behavioral strategies
• Address mental health and/or substance use concerns through targeted interventions

Coordinate Care & Connect Resources

• Link families to critical community services and supports
• Coordinate care across schools, providers, and other systems
• Facilitate treatment planning and team collaboration

Support Documentation & Compliance

• Complete service notes, treatment plans, authorizations, and discharge summaries
• Maintain accurate records within the Electronic Health Record system
• Participate in case staffing, supervision, and team meetings

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What We’re Looking For

• Bachelor’s degree + at least 1 year of experience working with similar populations
• Strong understanding of behavioral health and family systems
• Ability to manage crisis situations with confidence and professionalism
• Excellent communication, organization, and problem-solving skills
• Ability to work independently in community-based settings
• Valid North Carolina driver’s license and ability to travel locally

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What to Expect

This is a community-based role with flexible scheduling, including evenings, weekends, and participation in a 24/7 on-call rotation. You’ll be working closely with families in real-life settings, helping them build stability and long-term success.

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Our Commitment

Children’s Hope Alliance is proud to be an Equal Opportunity Employer. We are committed to fostering a supportive, inclusive workplace that reflects our mission of Hope, Health, and Healing for Generations.

Requirements:

Education and Experience Requirements

• Bachelor’s Degree plus a minimum of 1-year post degree experience working with same or similar client population required.
• Requires knowledge and the ability to practically implement mental health regulations and clinical services.
• Must have basic computer (Microsoft Office and Database) and math skills.
• Must be culturally sensitive to children and families and support cultural diversity throughout the program.
• Requires effective communication, decision making, interpersonal, leadership and professionalism skills and abilities.
• Must have a valid North Carolina’s Driver’s License.’
• Must submit to and pass pre-employment drug screening, criminal, HCPR and driving checks.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer.
• Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance.
• The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles.
• The employee must occasionally travel to different locations in the course of work.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations.