Systems and Automation Analyst

The Enrollment Management Systems & Automation Analyst leads the design, implementation, and optimization of automation and Artificial Intelligence (AI)-enabled solutions across Enrollment Management systems, including Banner, Slate, TouchNet, and related platforms.

This role focuses on enhancing the user experience, improving operational efficiency, and enabling data-informed decision-making through cross-functional collaboration with Admissions, Operations, Student Financial Services, and Enrollment Analytics & Reporting.

The Analyst serves as a bridge between functional teams and technical systems, identifying opportunities for innovation, streamlining processes, and supporting scalable, future-focused enrollment operations.

Key Responsibilities

• Automation & AI Implementation
  • Identify and evaluate opportunities to automate manual and repetitive processes across Enrollment Management
  • Design and implement workflows in systems like Slate and Banner
  • Evaluate and optimize current AI tools (transcript reader, Slate AI)
  • Research, evaluate, and implement AI and emerging technologies to enhance enrollment and student financial processes
  • Reduce redundancy and improve processing speed
• Cross-Functional Systems Strategy
  • Partner with Enrollment Operations, Student Financial Services, and Enrollment Analytics & Reporting to understand business needs
  • Translate operational challenges into scalable system-based solutions using existing technology
  • Collaborate with functional teams to test and validate solutions
  • Support alignment of system usage across departments
  • Ensures all systems, processes, and data practices comply with applicable federal regulations
• User Experience
  • Improve staff and student interaction with systems
  • Optimize communication flows (especially in Slate CRM)
  • Reduce friction in processes like application, aid, and billing
• Systems Integration & Process Design
  • Ensure Banner, Slate, TouchNet, etc., work together effectively
  • Map and redesign business processes across departments
  • Support data flow integrity between systems
• Innovation & Continuous Improvement
  • Stay current on EM technology trends
  • Pilot new tools and enhancements
  • Recommend scalable solutions

Education & Experience

• Bachelor's degree in accounting, business, or a related field (Master's preferred).
• 5-7 years of experience in student financial services or higher education finance.
• Experience with Banner, Slate, CRM systems, or ERP platforms
• Experience with automation tools, APIs, or integration platforms
• Exposure to AI tools or technologies in a business or operational setting

Knowledge, Skills & Abilities

• Familiarity with Slate CRM, Banner, TouchNet, or similar systems
• Understanding of enrollment management operations
• Process mapping / business process improvement
• Familiarity with automation tools (Slate workflows, APIs, RPA, etc.)
• Comfort with AI tools and emerging tech
• Strong cross-functional communication skills
• Strong analytical and problem-solving skills
• Data literacy