PRACTICE CRD 2

Please note: this is a temporary position, 24 hours per week in Oakland. Scheduled through July 6, strong possibility of extension.

UCSF Medical Center is committed to advancing health through excellence in patient care, research, and education. We seek individuals who value collaboration, professionalism, integrity, diversity, and respect.

The Practice Coordinator 2 (PC2) serves as a key administrative representative and primary point of contact for patients and referring providers. This role supports daily clinic operations, delivers high-quality customer service, and ensures efficient coordination of patient care across administrative and clinical teams.

Position Summary
UCSF Medical Center is committed to advancing health through excellence in patient care, research, and education. We seek individuals who value collaboration, professionalism, integrity, diversity, and respect.

The Practice Coordinator 2 (PC2) serves as a key administrative representative and primary point of contact for patients and referring providers. This role supports daily clinic operations, delivers high-quality customer service, and ensures efficient coordination of patient care across administrative and clinical teams.

Key Responsibilities

• Coordinate patient scheduling, registration, referrals, and authorizations
• Serve as a primary contact for patients, providers, and referring physicians
• Support front desk operations, including check-in, insurance verification, and payment collection
• Facilitate communication and information flow across care teams to ensure efficient clinic operations
• Manage electronic health record (APeX) workqueues, messages, and documentation
• Assist with surgery scheduling, pre-visit coordination, and follow-up care
• Support revenue cycle activities, including authorizations and billing workflows
• Provide administrative and care coordination support to providers and clinical staff
• Deliver excellent customer service, address patient concerns, and support service recovery efforts

Additional Expectations

• Demonstrate flexibility, strong organizational skills, and the ability to prioritize in a fast-paced environment
• Maintain patient confidentiality and comply with all UCSF policies and regulatory standards
• Collaborate effectively with team members and contribute to process improvement initiatives
• Work across UCSF campuses as needed

Required:

• Experience with EPIC (APeX) electronic health record system
• High school diploma or equivalent with 4 years of related experience; or bachelor's degree with 6 months of related experience; or equivalent combination
• Ability to pass fingerprinting and be approved for cash handling (if applicable)
• Strong computer skills, including Microsoft Office (Outlook, Word, Excel) and ability to navigate multiple electronic systems
• Ability to analyze situations, prioritize tasks, and problem-solve independently in a fast-paced environment
• Strong organizational, administrative, and office coordination skills
• Excellent written and verbal communication, customer service, and interpersonal skills
• Ability to work independently with minimal supervision and exercise sound judgment under deadlines
• Demonstrated ability to work effectively with diverse populations and provide patient-centered service
• Basic math skills
• Knowledge of medical terminology
• Ability to sit and work at a computer for extended periods
  

Preferred:

• Experience in a healthcare setting (medical, dental, or veterinary), including scheduling, insurance verification, medical records, or patient financial services

• Experience with appointment, ancillary service, and/or surgical scheduling

• Bilingual or multilingual skills (e.g., Spanish, Cantonese, Russian)

Required:

• Experience with EPIC (APeX) electronic health record system
• High school diploma or equivalent with 4 years of related experience; or bachelor's degree with 6 months of related experience; or equivalent combination
• Ability to pass fingerprinting and be approved for cash handling (if applicable)
• Strong computer skills, including Microsoft Office (Outlook, Word, Excel) and ability to navigate multiple electronic systems
• Ability to analyze situations, prioritize tasks, and problem-solve independently in a fast-paced environment
• Strong organizational, administrative, and office coordination skills
• Excellent written and verbal communication, customer service, and interpersonal skills
• Ability to work independently with minimal supervision and exercise sound judgment under deadlines
• Demonstrated ability to work effectively with diverse populations and provide patient-centered service
• Basic math skills
• Knowledge of medical terminology
• Ability to sit and work at a computer for extended periods
  

Preferred:

• Experience in a healthcare setting (medical, dental, or veterinary), including scheduling, insurance verification, medical records, or patient financial services

• Experience with appointment, ancillary service, and/or surgical scheduling

• Bilingual or multilingual skills (e.g., Spanish, Cantonese, Russian)