Lead Public Safety Dispatcher (f/t) - Campus

The Lead Public Safety Dispatcher-TR is responsible for dispatching of police personnel in response to calls for service, aids the Technical Services Director, and maximizes continuity within the Dispatch Unit. This position provides lead direction of the operations of the Dispatch center, as well as performing the job duties assigned while on duty in the 9-1-1 center. The person assigned to the Lead Training position will be responsible for developing and implementing training for the Public Safety Dispatchers and the Dispatcher I (CommTech) group, in addition to performing the job duties of a Public Safety Dispatcher. Direction is provided by the Technical Services Director and the Operations Manager. Responsibilities include developing and maintaining Training and Operations Manuals. Incumbents may serve as training coordinators for formal training and performance programs. The lead Public Safety Dispatchers, at the direction of the Technical Services Director, will supply input for employee evaluations.

The Lead Public Safety Dispatcher-TR is responsible for the general operation of the UCSF Communication Center, which consists of the following: process telephone calls for 911 police, fire medical and non-emergency services; input information into a Computer Aided Dispatch (CAD) System; input data into the various Law Enforcement Telecommunications Systems and interpret the printout information once it is obtained; operate a multi-channel radio system under emergency as well as non- emergency circumstances, adhering to FCC rules and regulations in the course of its operation and ability to audibly monitor radio traffic; operate a hand-held two-way radio for communications; maintain various logs; process various alarms; and perform other duties as assigned.

The Lead Public Safety Dispatcher-TR is responsible for dispatching of police personnel in response to calls for service, aids the Technical Services Director, and maximizes continuity within the Dispatch Unit. This position provides lead direction of the operations of the Dispatch center, as well as performing the job duties assigned while on duty in the 9-1-1 center. The person assigned to the Lead Training position will be responsible for developing and implementing training for the Public Safety Dispatchers and the Dispatcher I (CommTech) group, in addition to performing the job duties of a Public Safety Dispatcher. Direction is provided by the Technical Services Director and the Operations Manager. Responsibilities include developing and maintaining Training and Operations Manuals. Incumbents may serve as training coordinators for formal training and performance programs. The lead Public Safety Dispatchers, at the direction of the Technical Services Director, will supply input for employee evaluations.

The Lead Public Safety Dispatcher-TR is responsible for the general operation of the UCSF Communication Center, which consists of the following: process telephone calls for 911 police, fire medical and non-emergency services; input information into a Computer Aided Dispatch (CAD) System; input data into the various Law Enforcement Telecommunications Systems and interpret the printout information once it is obtained; operate a multi-channel radio system under emergency as well as non- emergency circumstances, adhering to FCC rules and regulations in the course of its operation and ability to audibly monitor radio traffic; operate a hand-held two-way radio for communications; maintain various logs; process various alarms; and perform other duties as assigned.

Requirements:

• High School diploma or GED equivalent
• Valid California Driver's License.
• Satisfactory completion of a POST-certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the date of hire; and undergo a thorough background investigation to include an evaluation of oral communication skills, and a medical exam within 12 months of probation.
• Passing Score on POST Entry-level Dispatcher Selection Test Battery, before academy.
• Effective written and verbal communications.
• Must be able to work in San Francisco and various shifts on a rotational basis (days, swings, and midnights); must be able to work on-call assignments and/or overtime as required.
• Ability to pass medical and psychological examinations and an extensive background investigation in compliance with California Commission on Peace Officer Standards and Training (POST) standards.
• Knowledge of Police Dispatching Procedures, including the operation of state-of-the-art Telephone and Radio Systems, within one year of appointment.
• Knowledge of Computer Aided Dispatch (CAD) and Records System.
• Knowledge of Information Technology, Personal Computers, and related Software Applications.

Requirements:

• High School diploma or GED equivalent
• Valid California Driver's License.
• Satisfactory completion of a POST-certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the date of hire; and undergo a thorough background investigation to include an evaluation of oral communication skills, and a medical exam within 12 months of probation.
• Passing Score on POST Entry-level Dispatcher Selection Test Battery, before academy.
• Effective written and verbal communications.
• Must be able to work in San Francisco and various shifts on a rotational basis (days, swings, and midnights); must be able to work on-call assignments and/or overtime as required.
• Ability to pass medical and psychological examinations and an extensive background investigation in compliance with California Commission on Peace Officer Standards and Training (POST) standards.
• Knowledge of Police Dispatching Procedures, including the operation of state-of-the-art Telephone and Radio Systems, within one year of appointment.
• Knowledge of Computer Aided Dispatch (CAD) and Records System.
• Knowledge of Information Technology, Personal Computers, and related Software Applications.