Medical Assistant 3
| Estimated Pay info | Based on similar jobs in your market$83 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | San Francisco, California |
About this job
Under the supervision of the Practice Manager, guided by policies and procedures of the Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients at UCSF Primary Care. The Hospital Assistant III will be primarily responsible for the members of their primary care teamlet as well as providing back up support to other teamlets. The Hospital Assistant III will play a critical role in the patient experience including optimizing clinic flow, providing in and outreach to patients and working collaboratively with the team to create a patient centered environment. This position floats between the front and the back office performing both clerical and clinical duties. Work includes a variety of personal care and nursing care procedures including assuring positive care outcomes. They will perform assigned patient care and laboratory procedures in support of services provided to patients within the practices. They are required to learn and be able to assist in all functions of the practices to include back and front office. The Hospital Assistant III consistently projects a professional and courteous demeanor, helps establish and maintain the highest service standards for the practice and complies with the Medical Center House and Telephone Standards. The HA must have flexibility to cover multiple UCSF medical center clinic sites.
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
20%
Yes
Performs routine clinical functions, including butnot limited to vital signs,height, weight, pain screening and documentation of chief complaints.
Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone.
Assists Nurses, Providers and patients in preparation for exam and/orprocedures
Able to performinstrument processing procedures, including high level disinfection with Trophon, in outpatient clinic and maintain all appropriate logs
Assist in complex medical procedures. Successfully complete all appropriate competencies to ensureappropriate training and skill to assist andset up for said procedures.
Act as chaperone as needed for medical providers.
Transports patients as directed and ensures theirsafety.
Monitors patient flow in and outof the clinic.
Obtains specimens and performs simplePoint of CareTesting as directed. Testing as directed. Including QA/QC and EKGs.
Obtains specimens and performs simplelaboratory procedures conforming to all policies and procedures related to specimen handling and processing.
Performs phlebotomy procedure on all agesto include pediatric, adult and geriatric patients.
Participates in updating mandatory logs (i.e.:temperature log, disaster cabinet log, crash cart log)
Completes referrals to other providers as ordered by the physician.
Obtains authorizations from insurers formedications
Performs clinical activities in an accurate and timely manner
Assist physician staff in writing and sending out patient communications
Complies with all Ambulatory Services and Medical Centerpolicies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by TJC/Title 22
Completion of annual competency testing
Ensures all medication cabinets remain locked at all times.
60%
Follows department standard work for OTT Agent functions.
Demonstrates courtesy, common sense, and follow-through in all telephone communications, maintaining the Telephone Standards as established by UCSF Medical Center
Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.
Organizes activities basedon the needsof patients whilemaintaining the effective flow of patients through the practice. Adjusts clinical support activities to reflect changes in priorities during practice sessions.
Maintains open communication and facilities continuity of care for patients and/or family with members of the health care team through phone contact, verbal interaction and /or written reports including UCSF MyChart Patient Portal and APeX InBasket messaging. Utilizes electronic chart information. (i.e., labs, appointments) to contribute to patient care
Obtains, records, and conveys information clearly and concisely.
Fosters/maintains positive publicrelations (patients, family,visitors and staff). Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients perceive interactions as positive and supportive
Participates in in-reach/outreach healthcare maintenance projects as directed.
Notifies providers of patient delaysand service issues. Acts and advocates for patients to help facilitate provider punctuality in seeing patients according to schedule
Communicates provider delays with front office team and makes regular announcements to waitingroom as neededwhen delays are over 30 minutes.
Shares pertinent information and observations with other healthteam members.
Identifies and communicates problems to thenursing staff or appropriate supervisor
Offers suggestions for change or improvement in clinic/practice operations
Assists patients with issues and complaints utilizing conflict management skills.
S/he is a strong team player, has a dedicated
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