Patient Resource Navigator

Why Work for Us?
Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 200 volunteers delivers compassionate, patient-centered care across a 10,000-square-mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families. We prioritize excellence, empathy, and collaboration, fostering a culture of kindness, respect, and learning while valuing diversity and the well-being of our employees, volunteers, patients, and families.

Compensation: $22.61-36.13 per hour, based on experience.
Status: Full Time (hourly, non-exempt) 40 hours per week.
Hours: 8:00 AM to 5:00 PM, Monday-Friday. Work outside of these hours/days may be required.
Benefits:

• We offer two medical, dental, and vision plans. Insurance starts on the 1st of the month following the hire date!
• Generous Paid time off.
• $25,000 life insurance policy.
• Short and long-term disability.
• 403b retirement savings with employer match, no vesting required!
• Employee Assistance Program
• Voluntary benefits: Legal Shield, AFLAC & MASA Transportation.

Summary/Objective: The Patient Resource Navigator is a member of the hospice interdisciplinary team providing resources and support to their families and the social worker team. This position provides nonclinical case management and community resource navigation. Makes referrals to appropriate community services as needed, interacts with administration, volunteer department, field clinicians and supervisors, outreach team, volunteers, physicians, community agencies, and the public. The Patient Resource Navigator assists in identifying the psychosocial needs of hospice patients and families.

Essential Functions:

• Establishes and maintains positive working relationships with current and potential patients and referral sources.
• Acts as a liaison between the patient, family/caregivers, clinical team, and providers in coordinating care as guided and directed by the interdisciplinary team.
• Serves as a resource for patients and/or their families to educate them about various services and programs.
• Accurately documents all care and information in the electronic medical record.
• Effectively collaborates with all interdisciplinary team members, including the family and support systems.
• Advocate for patients, interacting positively with various community and healthcare representatives.
• Coordinates an array of services designed to support patients, including but not limited to caregiving, housing, transportation, and meals.
• Addresses barriers to care, coordinates with outside resources and collaborates with the interdisciplinary team to meet the goals of care for the patient.
• Provides services to patients and families, both face-to-face and telephone, based on needs and changes in the patients health status.
• Prepares for, attends, and facilitates bi-weekly Hospice Interdisciplinary Team (IDT) meetings.
• Supports bereavement department with administrative tasks.
• Complies with all applicable laws, regulations, policies and procedures.
• Regularly drives between PIC offices, patient locations, and community partners.
• Adheres to the PIC mission and values. Supports the organization.

Work Environment:

• May be exposed to infections and contagious diseases. Contact with patients under wide variety of circumstances.
• May be exposed to/occasionally exposed to patient elements. Subject to varying and unpredictable situations.
• Handles emergency or crisis situations.
• OSHA exposure category 1: Position includes tasks that involve exposure to blood, body fluids, tissues.
• Required Personal Protective Equipment as conditions warrant: Gloves, gown, mask, mask with shield, goggles, shoe covers, bouffant cap.

Required Skills & Qualifications:

• Must possess a high school diploma or equivalent.
• Bachelors degree or equivalent experience.
• One year of home health/ hospice care experience preferred.
• Demonstrates excellent observation, verbal, and written communication skills.
• Case management experience preferred.
• Knowledge and understanding of support resources in Central Oregon preferred.
• Experience/understanding of psychosocial issues related to illness and end-of-life care.
• Ability to work independently and collaboratively within an interdisciplinary team.
• Compassion, empathy, and dedication to patient care.
• Ability to pass a background test, drug screen, and TB test.
• Current automobile insurance, a valid Oregon drivers license, and reliable transportation are required for those working in the field.