Business Analyst / QA

Business Analyst | QA Engineer

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About the Opportunity
We are seeking a detail-oriented and highly organized Business Analyst / QA Engineer to support personnel certification and credential maintenance initiatives. This role plays a critical part in ensuring system quality, data integrity, and operational excellence through testing, analysis, and cross-functional collaboration.

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Key Responsibilities

• Design and execute comprehensive test plans and test cases, including UAT and regression testing, to ensure product quality prior to release
• Respond to stakeholder inquiries related to certification processes and systems
• Track, manage, and follow up on action items to ensure timely resolution
• Perform data validation and quality checks across systems
• Participate in software vendor meetings and support system-related discussions
• Develop and maintain internal documentation and training materials
• Create user-facing documentation and training resources
• Update, implement, and maintain operational procedures
• Support additional projects and responsibilities as needed

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Qualifications

• Organizational Skills: Strong multitasking abilities with the capacity to manage multiple priorities; self-starter with a strong sense of urgency
• Communication Skills: Excellent written and verbal communication skills to effectively coordinate across teams and update stakeholders
• Technical Proficiency: Experience with Microsoft Office tools (Word, Excel, PowerPoint) and document sharing platforms; familiarity with system integrations and data migration
• Education & Experience: Bachelor’s degree in Business or related field, plus 5+ years of experience in test planning, UAT, regression testing, and/or administrative support roles

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What We Value

• Accountability and ownership in delivering high-quality work
• Adaptability and resilience in a dynamic environment
• Strong collaboration and relationship-building skills
• Creativity, innovation, and a continuous improvement mindset
• A commitment to diversity, inclusion, and respectful collaboration
• Curiosity and a willingness to learn and grow
• Proactive thinking with a focus on anticipating and solving challenges