Project Manager - Housekeeping Facility Operations

Job Overview:

The Operations Project Manager is responsible for full operational ownership of the NYC university campus, overseeing both janitorial and engineering services. This role ensures consistent execution, accountability, and visibility across all buildings, with a strong focus on proactive management, client satisfaction, and adherence to contractual KPIs. The Operations Project Manager serves as the primary leader on site, driving performance, maintaining strong client relationships, and ensuring all services are delivered to the highest standards.

Responsibilities:

Operational Leadership & Accountability

• Own daily campus operations with full accountability for service delivery, staffing, and performance outcomes.
• Ensure all work orders are actively managed, documented, and closed with clear resolution notes.
• Lead proactive inspections and implement corrective actions prior to client escalation.
• Maintain strong, visible leadership presence across campus, including high-profile and executive areas.
• Drive consistency in service delivery across all buildings and shifts.

Client Relationship Management

• Serve as primary point of contact for client leadership and stakeholders.
• Provide structured, transparent communication and regular updates.
• Deliver weekly and monthly reporting, including executive summaries and detailed backup data.
• Build trust through proactive issue identification and resolution.

Systems, Reporting & KPI Management

• Utilize work order systems, inspection platforms, and reporting tools to track performance.
• Ensure accurate data capture and reporting to support operational transparency.
• Drive KPI performance aligned with contractual requirements.
• Analyze trends and implement continuous improvement strategies.

Team Leadership & Development

• Lead, coach, and develop site teams to achieve high performance standards.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Ensure proper staffing levels and alignment with operational needs.
• Conduct regular training and performance evaluations.

Vendor & Quality Management

• Oversee vendor performance and ensure compliance with service standards.
• Conduct routine audits of cleaning quality, safety compliance, and engineering operations.
• Ensure all work areas are left in proper condition following services.

Qualifications:

• 5–7+ years of leadership experience in facilities management, janitorial, or engineering operations.
• Experience managing higher education campus environments.
• Strong background in union environments (e.g., 32BJ).
• Proven ability to manage high-demand clients.
• Experience with KPI-driven performance management.
• Strong communication, leadership, and organizational skills.
• Proficiency in Microsoft Office and facility management systems.

What Success Looks Like

• Operations run consistently without client escalation.
• Work orders are fully transparent, tracked, and resolved.
• Strong leadership presence across campus.
• High level of client confidence and satisfaction.
• Teams perform at a high level with clear accountability.