Lead Residential AV Technician/Programmer

Company Description

Lumora AV & Lighting, based in Brentwood, Tennessee, specializes in Smart Home Solutions including audio/video, home automation, and lighting control. With over 15 years of industry experience, we focus on seamlessly integrating technology to enhance ease of use, comfort, and entertainment. As a comprehensive destination for home automation, surveillance, security, audio/video systems, home theater, and networking needs, Lumora AV & Lighting delivers reliable and exceptional service to our clients.

Role Description

This is a full-time role for a Lead Audio Video Technician. The Lead Audio Video Technician will be responsible for designing, installing, and maintaining AV systems, troubleshooting technical issues, and providing support for lighting control, projectors, video conferencing, and other related technologies. The technician will ensure high-quality audio and visual experiences for clients and work closely with the team to meet project requirements.

Duties and Responsibilities

• Projector, flat panel, and screen installation and calibration
• Manage van stock, tools, maintenance, and appearance
• Meet with project manager to ensure timeline and expectations
• Communicate effectively with and take direction from Lead Technicians and Project Manager
• Review sales orders, product lists, and scope of work prior to deploying equipment
• Responsible for all aspects of onsite installation of AV systems
• Set up, pre-configure, and program networks, control systems, cameras, and NVRs
• Communicate with Project Manager on schedule and expected completion dates
• Provide daily updates to project documentation and work orders in job management software
• Enter accurate time clock entries and job costing
• Make decisions and be accountable for Time and Materials
• Participate in on-call rotation as required
• Local travel to job sites required; occasional out-of-town travel for clients with multiple residences or specialized projects
• Maintain fiscal responsibility for all assigned assets and property
• Deliver excellent customer service, including working with high-profile and high-demand customers
• Safeguard client confidentiality and ensure network/home security

Knowledge / Skills / Abilities

• Minimum of 4+ years of experience in AV installation or similar industry
• Comprehensive understanding of all systems, including audio, video, security, lighting, and their seamless integration
• Programming experience tailored to AV requirements
• Ability to interpret home schematics, plans, and blueprints
• Proficiency in low-voltage wiring and connectivity standards
• Proven troubleshooting skills
• Experience with rough-in and trim-out work, preferably in custom integration
• Knowledge of panelized lighting systems—or willingness to learn—is highly valued

Qualifications

• High school diploma or equivalent required; technical training or certification in low voltage systems preferred
• Control4 certification—or willingness to become certified—is highly desirable
• Ability or willingness to become an Alarm Qualified Agent
• Continuing education in audio, video, security, and lighting systems is essential
• Strong communication skills and ability to collaborate within a team environment
• Basic computer proficiency and ability to become proficient in in-house job management software
• Valid driver’s license, clean driving record, and passing criminal background check required
• Security license or similar credentials preferred

Physical Requirements

• Ability to stand, stoop, or bend for prolonged periods
• Ability to lift and carry up to 60 pounds
• Ability to work in confined spaces and at ladder height
• Ability to work in diverse environmental conditions, including extreme temperatures

Salary

• Pay range: $20 – $50 per hour, depending on experience

Note: This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Job Type: Full-time

Benefits:

• Flexible schedule

Work Location: In person