Patient Service Representative - Practice Float Pool (Southern Region)

Description

Maine Medical Center

Clerical/Administrative Support
Req #: 77781

Patient Service Representative (PSR) - Practice Float Pool

Department:Southern Region Float Pool
Status:Per Diem
Schedule:Monday-Friday; shifts may vary between the hours of 7:00AM-5:00PMLocation:Float across up to 75 ambulatory offices within the Southern Region of Maine
Remote Flexibility:None

About the Role

The Patient Service Representative (PSR) - Practice Float Pool plays a key part in creating a welcoming, supportive, and efficient experience for patients across our Southern Region ambulatory practices. As a valued member of the float pool, you will adapt to the needs of various clinic locations while ensuring high-quality administrative and patient-facing support.

Key Responsibilities

• Warmly greet patients and visitors, providing friendly and professional customer service
• Answer and route incoming telephone calls
• Schedule, cancel, and adjust appointments with accuracy and care
• Support daily clinic operations by performing general office and administrative tasks
• Collect, verify, enter, and monitor patient information
• Ensure compliance with all federal, state, and MaineHealth confidentiality policies
• Collaborate closely with clinical and administrative staff to support efficient patient flow

Summary:
The Patient Service Representative (PSR) - MMC BID SAN role greets patients in a friendly and courteous manner, answers telephones, schedules appointments, and performs other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: Driver's license may be required.
3. Experience: Experience in a medical office and customer service preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Computer skills, effective cash collection skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.48to $23.14 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact karla.medina@mainehealth.org

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.