Logistics Coordinator

Professional Summary

The Invoice and Terminal Services Coordinator will provide critical operational support to the Invoice and Terminal Services organization by managing setup activities and ensuring seamless operational workflow for product terminals. This position is responsible for executing customer, carrier, and product setup requests for terminal operations, as well as troubleshooting carrier loading issues. The successful candidate must be highly detail-oriented, responsive, and capable of collaborating across business and operational units to resolve challenges with precision and efficiency.

Core Responsibilities

• Execute Terminal Setup Support: Process and validate setup requests for customers, carriers, and products at product terminals, ensuring data completeness and accuracy prior to implementation.
• Coordinate Stakeholder Activities: Liaise with internal business partners and terminal stakeholders to guarantee the timely completion of all setup activities.
• Maintain Master Data: Manage and update accurate master data and documentation related to terminal operations.
• Resolve Operational Issues: Investigate and troubleshoot carrier loading issues at product terminals in coordination with terminal operations, business users, and support teams to identify root causes.
• Monitor Performance Metrics: Monitor, track, and respond to operational variances affecting terminal loading activities or customer service standards.
• Escalate Complex Challenges: Document and escalate recurring or complex issues to senior management, tracking progress through final resolution.

Required Qualifications

• Analytical Capabilities: Demonstrated ability to analyze operational issues, identify root causes, and facilitate timely resolutions.
• Data Integrity: Proven track record of maintaining a high degree of accuracy in system configuration and data entry activities.
• Organizational Skills: Strong organizational acumen with a disciplined approach to task follow-through and priority management under minimal supervision.
• Adaptability: Ability to adapt swiftly to shifting corporate priorities and evolving business requirements.

Preferred Qualifications

• Operational Experience: Prior experience supporting business operations, customer/carrier configurations, product setup, or master data management processes.
• Technical Proficiency: Working knowledge of SAP S/4HANA enterprise software.
• Cross-Functional Collaboration: Proven ability to interface and collaborate effectively across diverse, cross-functional organizational teams.