Logistics Coordinator

We are looking for a Customer Service Representative to join our team outside of Short Pump, Virginia on a contract to hire basis. This position focuses on preparing accurate quotes and orders, and working closely with sales, shipping, and production partners to keep transactions moving efficiently. The ideal candidate brings strong communication skills, careful attention to detail, and the ability to manage multiple requests while maintaining a high-quality customer experience.

Responsibilities:

• Prepare and issue pricing quotations for parts and attachments, track quote activity, and follow up with customers to help move opportunities forward.

• Enter sales orders accurately for parts, attachments, tracks, and warranty items while confirming specifications, dimensions, and customer requirements.

• Support customers and sales representatives with delivery updates, product documentation, brochures, installation materials, images, and other requested resources.

• Coordinate with shipping and production teams to help ensure orders are complete, clearly documented, and processed within required timelines.

• Assist with return activity by supplying information needed for Return Goods Authorizations and helping communicate next steps to customers.

• Contribute to collections efforts by following up on past-due accounts and providing account-related support to internal teams.

• Review open orders, drop-ship activity, and in-transit shipments on a regular basis, updating records and notes to keep information current.

• Manage order revisions carefully by attaching updated documentation and communicating changes to the appropriate internal stakeholders.

• At least 1 year of experience in logistics coordination, order intake/processing, shipping/receiving work, or medical billing/medical data entry.

• Strong written and verbal communication skills.

• High level of accuracy and attention to detail when preparing quotes, entering orders, and updating records.

• Ability to organize multiple priorities, follow through on open items, and meet expected response times.

• Proficiency with standard office systems and the ability to learn internal order and tracking tools quickly.