NOC Specialist

We are looking for a NOC Specialist to provide technical support for customer-facing teams and internal corporate staff in Atlanta, Georgia. This Long-term Contract position focuses on resolving hardware, software, and network issues through both onsite and remote support while helping maintain a reliable end-user environment. The ideal candidate is comfortable assisting non-technical users, managing user access, and supporting device setup and deployment in a fast-paced IT services setting.

Responsibilities:
• Deliver hands-on and remote support for desktops, laptops, software applications, and connectivity issues affecting end users.
• Reset locked credentials, update access permissions, and assist with day-to-day account support activities.
• Troubleshoot organization account issues and help users regain access to required systems and tools.
• Investigate and resolve problems related to call center platforms and other business-critical applications.
• Support new employee setup by preparing equipment, coordinating workstation readiness, and assisting with onboarding needs.
• Track technology assets accurately by updating inventory records and maintaining equipment status throughout its lifecycle.
• Prepare returned and newly issued devices by re-imaging, formatting, and configuring systems for deployment.
• Manage directory assignments by placing users and computers into appropriate Active Directory groups.
• Create, modify, and deactivate user accounts in alignment with operational requirements and support requests.• Strong working knowledge of Windows 10 and Microsoft Office applications.
• Experience imaging, configuring, and deploying laptops and desktop computers.
• Familiarity with network support, wireless connectivity, and related troubleshooting concepts.
• Ability to provide effective technical assistance to users both onsite and through remote support channels.
• Clear communication skills with the ability to explain technical issues to non-technical users.
• Demonstrated troubleshooting and problem-solving ability across hardware, software, and access-related issues.
• Reliable work habits with consistent attendance and dependable performance.
• Availability to work evenings, nights, and weekends as needed.