Team Leader II - Financial Assistance
| Verified Pay check_circle | Provided by the employer$66950 - $85361.25 per year |
|---|---|
| Hours | Full-time |
| Location | Chelmsford, Massachusetts |
About this job
Job Description
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role:
Responsible for assisting management with leading the Financial Assistance team and supporting the daily operations of the department. Oversight of collection resolution and follow-up delinquent loans as well as the daily functions of all collections staff in the best interest of the Credit Union by following the established policies, procedures, laws and regulations.
Key Responsibilities:
- Review and approve negative share charge-offs within established guidelines set forth in the Credit Union Policy.
- Prepare, analyze and distribute monthly reports as assigned by the Loan & Credit Resolution Manager.
- Provide effective communications with staff regarding changes or updates to be implemented within the department.
- Authority to approve or deny fee waiver requests within established guidelines.
- Handle members escalations received from other departments and members of the Financial Assistance team.
- Perform regular spot audits and employee evaluations, formulating and implementing corrective action as needed to improve collection performance and adherence to regulatory and department guidelines.
- Provide coaching, training and support to new and existing staff on a case by case basis.
- Aid management with the hiring process by reviewing potential candidates, participating in interviews and training and development of all new hires and existing employees.
- Posses a deep knowledge of all portfolios including but not limited to bankruptcy, repossessions and foreclosures.
- Provide the Manager with feedback regarding collection and repossession trends as well as personnel and operational issues.
- Update department procedures as needed under the guidance of management.
- Assist with contacting members to determine the reason for past-due accounts or contacting accounts post charge-off to support department needs.
- All other duties as assigned by management.
Who You Are:
- Minimum 6-7 years of experience with consumer and secured real estate credit and collections, preferably within a financial institution.
- Strong leadership skills required.
- Oversight of maintaining delinquency and repossession rates at prescribed levels.
- Comprehensive knowledge of all requirements for bankruptcy, repossessions, foreclosures and loss mitigation options.
- Ability to make recommendations to management on unique collections cases.
- Ability to work independently to meet deadlines with excellent follow through skills.
- Excellent verbal and written communication skills.
- Advanced negotiation and de-escalation skills to arrive at best overall solutions within established guidelines.
- Proficient knowledge in all MS Office products.
- Strong interpersonal, analytical and organizational skills.
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional development and career growth with exposure to mentorship from the executive team.
- Hybrid Schedule (min 3 days in office to maximize collaboration)
- A collaborative and inclusive work environment
- Paid Time Off, Wellness Time & Paid Federal holidays
- 401K with 6% match
- High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.
Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.
At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.
It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.
In the spirit of pay transparency, we are excited to share the base salary/hourly range for this position is $66,950.00 - $85,361.25, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.
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