Banking Services Specialist

Summary/Objective:

The Banking Services Specialist provides a full range of banking services to customers with an emphasis on retail banking products.

Under Branch Manager's direction, focuses on providing service in the areas of account administration, operations, sales and service. Actively cross-sells additional business products such as loans and cash management products through referrals.

Develops and maintains relationships with ICBC customers to maximize customer satisfaction and sales opportunities.

Essential Functions:

1. Take incoming phone calls, answer customer inquiries, transfer calls as requested.
2. Greet customer, give out information, answer questions, direct customers to other branch personnel as needed.
3. Open new accounts, close accounts, complete deposit tickets, withdrawal slips and money order forms as requested; input and verify account information in the system.
4. At customer's request, prepare wire transfer applications, stop payments, internal fund transfers, change of address.
5. Order checks, prepare daily wire transfer report, respond to information subpoenas and levies.
6. input and verify account information in the system.
7. Process checks and cash deposits, check cashing and withdrawals from account; verify customer signatures on incoming checks.
8. Perform end of day proof and balance teller cash box at end of shift.
9. Perform remote capture on POD items; prepare currency shipment to FBR, prepare and file currency transaction report.
10. Competencies:
    1. Manage difficult customer situations; respond promptly to customer requests.
    2. Maintain confidentiality.
    3. Possess basic math and accounting skills.
    4. Follow instructions and pre-established guidelines.
    5. Ability to apply common sense understanding when dealing with problems.

Physical Demands:

This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. Walking around the office and talking to employees and supervisors is required.

Required Education and Experience:

High school diploma or GED; related work experience in banking or accounting; knowledge of the Bank's products; ability to determine customer's needs and suggest other products to them.

Additional Qualifications:

Basic math and computer skills, ability to perform basic calculations.

Language/Communication Skills:

Must be able to read and comprehend simple instructions, correspondence, memos and procedures in English. Ability to effectively communicate with customers in a pleasant manner; must be outgoing and friendly.

Ability to listen carefully to determine what customer may need. Ability to speak Cantonese, Mandarin and other Chinese dialects is highly desirable.