Desktop Support Technician
| Verified Pay check_circle | Provided by the employer$20.00 to $25.00 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Fairfield, OH Fairfield, Ohio open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$22.50
$46.18
$67.05
About this job
Job Description
Hybrid in Fairfield, OH
Our client requires a hybrid support professional who will handle incident work, fulfill service requests, and provide hands-on technical support. The role includes configuring new equipment for break/fix devices and completing software setups. The position is hybrid with an expectation of approximately 80% of the work week in the office.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $20.00 to $25.00/hr. w2
JN -052026-107104
Responsibilities:
- Work incident tickets to resolution with clear documentation.
- Fulfill service requests according to defined procedures and SLAs.
- Provide hands-on end-user support for hardware and software.
- Configure and deploy new equipment for break/fix and replacements.
- Perform software installations and basic setup tasks.
- Collaborate with service team representatives to ensure quality support.
Experience Requirements:
- Experience supporting end users in a hybrid on-site environment.
- Proficiency with hardware configuration and imaging.
- Ability to install and configure common enterprise software.
- Experience managing incidents and service requests through a ticketing system.
- Clear communication and customer service skills.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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