Call Center Pharmacy Technician (HYBRID)

THIS IS A HYBRID POSITION. LONG TERM CONTRACT/BENEFITS, WITH POTENTIAL TO HIRE IN. CALL CENTER EXPERIENCE IS A MUST ALONG WITH RETAIL, AND A CPHT. PLEASE EMAIL ME DIRECTLY WITH YOUR RESUME IF INTERESTED, TCASSIDY@OPTECHUS.COM THANK YOU!

Job Title: Prior Authorization Specialist

RESPONSIBILITIES:

Engagement Description:

• This Pharmacy Technician Role is within a remote contact center.
• We service Our Client’s Medicare Part D Members and Providers.
• Our goal is to handle inbound mail related to M3P program, as well as Member and Provider inquiries concerning benefits and coverage determinations.
• Our timeframes are extremely tight (urgent 24 hours, standard 72 hours).

Work Hours:

• Monday thru Friday 8:30am and as late as 5pm in office days
• On-site on a rotational basis
• Schedules are subject to change based on business needs
• Help desk is opened Mon. – Fri. 8am to 6pm.
• Peak Season Oct. to Mar.
• Schedules are based on seniority and company needs

QUALIFICATIONS:

Top 3 Required Skills/Experience:

1. Retail Pharmacy experience – at least 2 years
2. Good computer skills (Typing, outlook, excel, etc.)
3. Good fundamental knowledge of drug names and drug classes

Required Skills/Experience:

• Exceptional Customer Service
• Detail Oriented
• Ability to multi-task
• Willingness to accept change

Preferred Skills/Experience:

• Call center experience
• CMS knowledge

Education/Certifications – Include:

• CPhT preferred (Certified Pharmacy Tech licensed)