Franchise Support Manager

This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a fast-paced, field-based environment.

The ideal candidate brings a strong blend of leadership, relationship management, operational execution, culinary knowledge, and business acumen with the ability to support franchise partners and drive consistent growth across multiple locations.

• Lead regional initiatives focused on top-line sales growth, operational performance, and franchise success.

• Conduct regular store visits, operational audits, and compliance reviews to ensure brand standards and operational consistency.

• Train and coach franchisees and culinary teams on:

  • Product presentation

  • Merchandising and display standards

  • Sampling strategies

  • Menu execution

  • Operational procedures

• Build and maintain strong relationships with retail store management and franchise partners to ensure long-term business success.

• Monitor and enforce compliance with company standards, purchasing requirements, and operational procedures.

• Investigate and resolve operational or compliance-related issues.

• Support new store launches, expansion initiatives, and future site evaluations.

• Analyze market trends, competitor activity, and pricing strategies to identify growth opportunities.

• Deliver high-energy, hands-on field leadership while supporting multiple locations throughout the assigned region.

• Ensure compliance with all applicable food safety regulations, health permits, licensing requirements, and sanitation standards.

• High School Diploma or GED

• Minimum 2+ years of multi-unit restaurant, franchise, or food service management experience

• Experience supporting operations in high-volume food service or retail food environments

• Strong ability to manage multiple priorities in a fast-paced environment

• Excellent communication, leadership, and problem-solving skills

• Ability to travel extensively throughout the assigned region

• Bachelor's Degree

• Culinary training or Culinary Degree

• Experience with:

  • Franchise operations

  • Asian-inspired cuisine concepts

  • Retail grocery food programs

  • Fresh prepared foods

• Previous experience as a:

  • Sushi Chef

  • Kitchen Manager

  • Food Service Operations Manager

  • Multi-Unit Restaurant Manager

• Certifications such as:

  • ServSafe

  • Food safety certifications

  • Knowledge of HACCP standards

The ideal candidate will demonstrate:

• Leadership & Team Development

• Operational Excellence

• Relationship Building

• Conflict Resolution

• Analytical Thinking

• Business Acumen

• Problem Solving

• Training & Coaching

• Time Management

• Decision Making

• High Sense of Urgency

• Influence & Communication Skills

• Organization & Planning

• Regional travel required (50-75%)

• Frequent work within:

  • Retail store environments

  • Refrigerated food preparation areas

  • Field-based operational settings

• Frequent driving between locations within the assigned territory

• Opportunity to join a growing food and franchise organization

• High-impact role with visibility across multiple locations

• Blend of operations, training, culinary, and business leadership

• Dynamic field-based environment with growth potential

• Ability to directly influence operational success and revenue growth

If you are passionate about food operations, franchise success, retail culinary programs, and leading high-performing teams, this opportunity offers an exciting next step in your career.