SERVICE DISPATCHER

About Heiser:

For more than 100 years, Heiser has been a family owned, premier automotive dealer group in Wisconsin. In December 2025, we were proud to expand into Door County with three new Heiser dealerships and a collision center. Heiser now has stores in Sturgeon Bay, West Bend, Glendale, West Allis and Milwaukee to serve Wisconsin families and businesses. Heiser features vehicle sales, parts/service centers, and body shops under the brands of Chevrolet, GMC, Cadillac, Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, Ram, plus Heiser's Collision Centers and Heiser AutoMaxx Center. At Heiser we believe that "today's your day" and we are currently seeking qualified candidates to join our highly successful TEAM. For more information on who we are, please visit our website at www.heiser.com.

Overview of Position:

Heiser has an immediate opening for a Service Dispatcher. We are seeking a professional individual who demonstrates strong customer service skills, is detail and quality oriented, and has a positive attitude with a willingness to learn and take direction. The Service Dispatcher works with our Service Department performing a range of administrative and customer service duties including making cost estimates, tracking the status of repairs, and writing reports that detail time and labor costs.

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests

• Verify warranty and service contract coverage

• Develop estimates

• Write repair order

• Focus on CSI is a must

• Dispatch work to Technicians

• Ensure customer needs are understood by technicians

• Ensure needs and recommended services/repairs are understood by the customer

Requirements

• High School Diploma or GED Equivalent

• 1+ year(s) relevant sales and service experience

• Previous automotive service experience preferred

• Valid and clean WI Driver's License

• Proficiency in Microsoft Office

• Must be able to work some evenings and Saturdays

• Excellent verbal and written communication skills

• Ability to function as part of a team and work independently

• Willingness to learn and take direction

• Ability to adapt to the needs of a fast-paced work environment

Benefits/Compensation

• Competitive Pay

• Training and growth opportunities

• Competitive Health, Dental, Vision, Disability, Life, Accident, and Cancer Insurance

• Paid Time Off and Holiday Pay

• 401k with Company Match

• Heiser Automotive Group is an Equal Opportunity Employer and Drug Free workplace

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