Service Department Appointment Coordinator

Responsibilities:

• Must be techolo
• Determine customer’s primary concern and schedule the necessary appointment.
• Establish and maintain great customer relationships that encourage repeat and referral business.
• Work as a team player and uphold the company’s standards of professionalism and integrity.
• Develop and maintain a knowledge base of the evolving products, services and needs of the dealerships.
• Answer all incoming customer calls promptly and professionally.
• Document conversations and update customer records after each interaction.
• Setting service appointments using the company’s electronic scheduling system
• Work cooperatively with the service and other internal teams.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Schedule and confirm appointments for clients
• Coordinate with clients and staff to ensure smooth scheduling process
• Maintain accurate and up-to-date appointment calendars
• Answer phone calls and respond to emails regarding appointment inquiries
• Provide exceptional customer service by addressing client concerns and resolving any scheduling conflicts
• Assist with administrative tasks such as data entry, filing, and organizing documents

Qualifications:

• Technically adept
• Technologically fluent
• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Strong organizational and time management abilities
• Attention to detail and accuracy in maintaining appointment schedules
• Proficient in using computer systems and software
• Ability to multitask and prioritize tasks effectively
• Previous experience in a customer service or administrative role is preferred

Biondi Lincoln, Located in Monroeville, PA, has an opening for a Service Department Appointment Coordinator. This is a great opportunity for career growth and financial growth opportunities. Apply Today!

We offer competitive pay and a supportive work environment. If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• HSA
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance