HE Claims Specialist

SUMMARY OF POSITION

HE Claims Specialist handle the day to day operations of an accident claim from beginning to end.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Reviews and sends loss notices to client and carrier.
• Manages a dedicated set of files. Follows client parameters.
• Answers calls from drivers, clients, and shops. Answers questions from the same. Delivers high class customer service to all customers.
• Accurately gathers and uploads all claim documentation into system.
• Enters all required data fields into system. Requests values from client as needed. Verifies claim details.
• Orders appraisals
• Communicates with client to gather approvals/ discuss total losses
• Drives repair process for expedited cycle time.
• Minimizes repair delays by diligent follow up. Gathers supports for delays and price increases
• Assists with coordinating scheduling of estimate and repairs
• Participates in client review meetings
• Provides detailed recommendations for next steps on complex claims.
• Processes claim invoices timely and correctly
• Meets or exceeds both individual and team recovery performance metrics.
• Other duties as assigned by Manager.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Previous claim handing experience preferred
• Prior automotive or salvage experience a plus

LANGUAGE SKILLS

• Strong interpersonal skills to ensure excellent internal and external customer service.
• Excellent written and verbal skills.

TECHNICAL SKILLS

• Highly motivated, strong initiative, self-starter with team focus.

REASONING ABILITY

• Strong ability to multi-task and manage time effectively.
• Strong investigative and organizational skills.

PROFICIENCY

• Demonstrates dependability, punctuality and excellent attendance.
• Ability to work independently and collaborate with peers.