Call Center Representative

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This role requires effective communication skills and proficiency in using customer relationship management (CRM) systems.

Responsibilities

• Provide timely and accurate customer support
• Handle incoming calls professionally and courteously
• Document and track customer interactions using CRM software

Requirements/Qualifications:

• Superior Customer service- phone support
• Greet and address patient's inquiries professionally
• Ensure patient information is correct
• Provide information about available services provided by clinic
• Dependable: Must be able to be on time and as scheduled
• Verification of Insurance for accuracy
• Bilingual (Spanish)