Surgical Medical Receptionist

We are seeking a professional, organized, and patient-focused Surgical Medical Receptionist to support a busy medical office. This role is responsible for managing front desk operations, facilitating patient flow, and providing high-quality administrative support in a fast-paced surgical environment. The ideal candidate is detail-oriented, dependable, and able to communicate effectively with patients, providers, and staff.

Responsibilities

• Answer, screen, and route incoming phone calls in a professional manner.
• Perform patient check-in and check-out using EMR and other office systems.
• Verify patient demographics, insurance information, referrals, and authorizations as needed.
• Obtain patient signatures and ensure completion of all required visit paperwork.
• Collect patient payments and process transactions accurately.
• Facilitate patient flow by notifying providers of arrivals, delays, or backlogs.
• Schedule patient appointments, services, and procedures as needed.
• Remind patients of any required documentation for upcoming visits.
• Maintain office supplies by monitoring inventory and placing orders when needed.
• Ensure all HIPAA guidelines and confidentiality standards are followed.
• Provide additional coverage for evening and weekend hours as needed.
• Communicate regularly with patients, staff, and medical providers to support daily operations.

Qualifications

• High School Diploma or GED required.
• Graduate of an accredited Medical Office Administration program preferred.
• At least 6 months of experience as a Medical Receptionist or 1 year of clerical experience required.
• Microsoft Office proficiency required.
• Strong communication and analytical skills.
• Excellent attention to detail and ability to meet deadlines.
• Self-directed, self-motivated, and able to multitask in a fast-paced environment.
• Professional phone etiquette and strong customer service skills.